Who we are

As a Managed Service Provider (MSP), Quality IT has over 20 years of experience supporting businesses with their technical needs in South East Queensland, Australia, and PNG. We pride ourselves on offering a unique experience where when a customer has a technical issue, we resolve it; they don’t need to raise a ticket in a system and wait for their turn in the queue. We believe in partnering with our customers on their long-term IT systems and solutions so they can concentrate on growing their bottom line.

About the role

This role is suited to a customer-focused individual looking to start or advance their career in the IT field. The position provides the right candidate with the opportunity to gain experience in a broad spectrum of technology and issues rather than a specialised skill set. The role plays a key part in troubleshooting technical problems and ensuring our clients have a seamless customer experience.

What the Role looks like

• Ensuring timely resolutions of requests, managing client expectations, and following up for satisfaction.
• Assisting in setting up, configuring, and maintaining IT systems, including user accounts and software.
• Imaging, deploying and troubleshooting desktops, laptops, mobile devices and peripherals.
• Conducting diagnostic tests and proactively identifying potential customer issues.
• Travelling to multiple sites and ensuring timely end-user support.
• Maintaining accurate documentation for systems, changes, and compliance.

Skills, experience and attributes needed for the Role

• Previous IT experience or qualifications are desirable but not essential.
• Willing to embrace new challenges and learn quickly.
• Excellent customer service skills and the ability to work independently.
• Be highly proficient in written English and able to communicate with a wide range of people and job functions.
• Have a keen interest in developing technology skills including networks, operating systems, and computer hardware.
• Comfortable working in a fast-paced, high-pressure, small team environment.
• Contribute to a positive and collaborative team environment.
• Excellent organisational skills, with the ability to prioritise and multi-task and a strong attention to detail.

To be successful in this Role, you must have:

• A current ‘C’ class driver’s license
• The right to work in Australia.