Robert Half are exclusively partnered with a leading provider of care services, proudly supporting over 2,500 employees across 200 sites in Australia. As a mission-driven organization, they are passionate about making a meaningful difference in the community through innovation and care.
This role is an exciting opportunity for a Service Desk Support Officer who thrives in a collaborative environment and is eager to contribute to the success of an enterprise-level IT team while growing their technical expertise.

The Role:

As a Level 2 Service Desk Support professional, you will provide remote and desktop IT support to users across multiple locations. Reporting to the Service Desk Manager, you will play a key role in keeping systems running smoothly while gaining hands-on experience with cutting-edge technology.

Key Responsibilities:

• Provide timely and professional technical support to end users via phone, email, and ticketing systems.
• Troubleshoot and manage Level 2 issues with Office 365 and Azure environments.
• Support applications used in the aged care, disability, and healthcare sectors.
• Collaborate with the Service Desk team to improve processes and system performance.
• Escalate complex issues to appropriate teams and document resolutions clearly.

About You:

We are seeking someone who is ambitious, a strong communicator, and eager to learn. This role is suited to someone passionate about providing customer-focused IT support and thriving in a fast-paced environment.

Key Skills & Experience:

• 2-5 years of experience in a desktop or remote IT support role.
• Experience with Azure and Office 365, with a strong technical foundation.
• Excellent communication and interpersonal skills, with an ability to engage collaborative teams.
• A proactive mindset with a willingness to upskill and adapt in a dynamic IT landscape.
• Basic knowledge of networking and troubleshooting.

Requirements:

• Must be an Australian Citizen or Permanent Resident.
• Blue and Yellow Cards (or willingness to obtain).
• Availability to work on-site full-time at Eight Mile Plains (Monday to Friday).

This is a fantastic opportunity to step into a career-building role within a supportive and mission-focused organization. If this sounds like your next move, apply now!

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