• Great opportunity to build your career within the Health Industry!
• Permanent Full-Time, Part-Time and Casual Opportunities
• Salary range: $29 - $33 (Colonoscopy Clinic) per hour plus superannuation
• Easily accessible via public transport.

Company Overview: Colonoscopy Clinic is a leading provider of colonoscopy services, deeply committed to preventing, diagnosing, and managing colorectal cancer. We have recently transitioned to a fully digital model of care with AI capabilities so that we can provide high quality, convenient care to patients in Queensland. As our practice continues to grow, we are searching for highly motivated and organised patient service officers to join our thriving team. If you're passionate about providing exceptional healthcare services, making a difference in patients' lives, and accelerating your professional growth we want to hear from you.

What will my day look like?

Over a rotating roster (between the hours of 8:00am and 5:00pm), your responsibilities include, but are not limited to the following:

• Reporting to our Bookings & Referral Management Team Manager, the key objective of the Patient Services Officer role is to provide outstanding service to patients across all aspects of the bookings process including answering patient queries via phone, digital pathways, and email, ensuring timely follow-up with patients and GPs for surveillance colonoscopy and working as part of a high performing and supportive bookings team.
• Customer Service: Must be motivated and have a passionate approach to providing consistent and exceptional customer service to patients.
• Multi-tasking: Proficiency with computer skills and systems and confidence in a busy working environment are a must!
• Quality Improvement and Safety Focus: Committed to continuously improving the quality and safety of our services, managing risks, and striving for better patient outcomes every day.
• No nights! No Weekends!

About you:

• Passionate: Personal dedication to improving outcomes for patients and making a difference.
• Connected: You thrive in team environments, bring your ‘best self’ to work, and enjoy working closely with a diverse team of healthcare professionals.
• Driven: You know we can do better! We need to continue to improve the standard of care for patients and expand access to affordable colonoscopies and comprehensive services to realise a future where no Australian dies of bowel cancer.
• Innovative: You enjoy challenging yourself by thinking critically and creatively about the way we provide care. You love new technology and want to work in an organisation that is committed to excellence and improvement.

Experience/Capabilities Required:

• Strong customer service and communication skills (phone manner) and the ability to manage a diverse client base via phone and email.
• Highly organised with excellent attention to detail and the ability to prioritise and multitask.
• Ability to problem solve and use your critical thinking skills.
• Experience in medical practice administration, including bookings and call centre operations.
• Proficiency in using clinical administration systems (e.g., Gentu) and Microsoft Office software.
• Exceptional computer skills across various applications and tools.
• Commitment to continuing education, mentoring, and coaching.
• Ability to proactively implement continuous improvement initiatives effectively.

Why us?

• Connection to purpose: We are deeply connected to our mission to realise a future where no Australian dies of bowel cancer. Our entire team of specialist doctors, nurses and administrators are focused on providing an efficient, excellent, and patient-focused colonoscopy to prevent, diagnose and manage colorectal cancer.
• Amazing Team: we are a high performing team who care and support each other, with established foundations, and a reputation for excellence and quality.
• Growing Practice: Opportunity to contribute to the success of a rapidly growing practice at our head office location in Spring Hill.

How to Apply: If you're ready to join a dynamic team dedicated to providing exceptional healthcare services and improving patient outcomes, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and why you're passionate about joining our team.