Lead and Drive Compliance Excellence! Operations Manager Opportunity

Are you a strategic leader with a passion for compliance and regulatory excellence? Do you thrive in managing teams, driving operational success, and influencing positive change? If so, we want to hear from you!

About the Role

The Labour Hire Licensing Compliance Unit (LHLCU) is seeking an experienced Operations Manager to lead a multidisciplinary team in delivering essential labour hire licensing services under the Labour Hire Licensing Act 2017. You will play a pivotal role in ensuring compliance, managing regulatory risk, and supporting inspectors in their enforcement functions.

This is a high-impact leadership role that requires technical expertise, regulatory knowledge, and the ability to manage risks in a dynamic environment. Reporting directly to the Director, LHLCU, you will drive strategic and operational excellence while working collaboratively with government agencies, industry stakeholders, and the community.

Key responsibilities:

• Lead and manage a team of inspectors, client service officers, and information officers to deliver compliance and licensing services.
• Oversee statutory and regulatory functions, including risk-based compliance monitoring, investigations, enforcement, and prosecution of offences.
• Provide strategic and operational direction to achieve organisational objectives.
• Build a high-performance culture that embraces change, continuous improvement, and accountability.
• Develop and maintain strong relationships with internal and external stakeholders through effective communication, negotiation, and networking.
• Manage workforce planning, performance expectations, and team development initiatives.
• Ensure the health, safety, and wellbeing of your team, promoting a positive and inclusive workplace culture.
• Represent labour hire licensing in high-level meetings and forums, advocating for best practices in compliance and enforcement.

What We're Looking For:

We are looking for a leader who

• Has proven experience in managing teams in a compliance or regulatory environment.
• Possesses strong analytical and decision-making skills to assess operational risks and compliance strategies.
• Is a skilled communicator with the ability to influence, negotiate, and resolve complex issues.
• Thrives in a high-pressure, fast-paced setting with competing priorities.
• Is committed to achieving positive outcomes for labour hire workers and businesses in Queensland.
• Has a demonstrated ability to build stakeholder relationships and drive engagement in compliance initiatives.

Highly Desirable Skills & Experience:

• Background in law, business, or public policy (or equivalent experience).
• Experience in regulatory enforcement, licensing, or compliance-related leadership roles.
• Strong understanding of workplace laws and regulatory frameworks.
• Current driver's licence or ability to obtain one.

Why Join Us?

• Lead a high-performing team and drive impactful regulatory change.
• Work in a dynamic and collaborative government environment.
• Competitive salary and professional growth opportunities.
• Contribute to protecting workers and improving labour hire industry standards.

How to Apply:

Submit your application online at www.smartjobs.qld.gov.au. . Your application should include:

• A current resume with contact details for two referees.
• A statement (no more than three (3) pages) demonstrating your ability to undertake the responsibilities and the requirements of the role as outlined in “How you will be assessed".

Applications to remain current for 12 months.

Job Ad Reference: QLD/627644/25

Closing Date: Monday, 7th April 2025