ON SITE RESORT MANAGEMENT COUPLE

The onsite management couple will be required to undertake the day-to-day caretaking duties, front office and housekeeping duties. Working closely with the Dreamtime Resorts and the asset manager of the business, you will be given 24/7 support and guidance. You are required to live on site, undertake after hours caretaking duties if the situation arises. This is a dynamic role, with varying days off and hours.

Excellent remuneration package

Enjoy the resort lifestyle while advancing your career

Are you a reliable and business-focused management couple, looking for a fresh challenge?

Do you want to develop your business management skills and advance your career, whilst living on-site and enjoying the resort lifestyle?

We are currently seeking reliable, experienced and driven resort managers to operate three of our properties in Port Douglas.

The Management Couple is responsible for driving the successful day-to-day operation of the resorts. This includes managing interactions with unit owners, body corporate, suppliers, staff, and guests as well as responsibility for day-to-day operations, trust accounts, reporting, licensing and compliance.

The ideal candidate will have:

Min 3 years resort management experience

A hands-on approach to all operational tasks

A passion for creating exceptional guest experiences

Strong organisation and business/financial management skills

Excellent written and verbal communication skills

Professional presentation and personable disposition

Strong problem solving and dispute resolution skills

Couple applications welcomed

A typical day in this role may include:

Ensuring all 3 resort grounds & facilities are well-presented, safe and optimised for an excellent guest experience

Reviewing and reporting on monthly financial results

Negotiating contracts with suppliers

Managing guest or unit owner complaints in a professional & timely manner

Identifying opportunities to maintain and grow the letting pools

Liaising with the external reservations and marketing team to review performance and discuss strategies for increased yield & occupancy

Receipting trust account payments

Reviewing and updating policies & procedures to ensure compliance and professional management of the business

Attending meetings with the asset manager and the body corporate

Managing any HR matters including recruitment, performance management, employment contracts, terminations, and conflict resolution

Identifying and implementing strategies to optimise business operations, reduce costs and improve guest experience

If this sounds like a challenge you could sink your teeth into, and you like the idea of earning a generous salary whilst living an on-site resort lifestyle, please send your RESUME along with a COVER LETTER highlighting why you are our ideal candidate.

ABOUT US

Dreamtime Resorts is a fast-growing resort group with 20+ properties along Queensland’s East Coast. Dreamtime Resorts are quality, self-contained apartments for holiday travellers looking for that “home-away-from-home” vibe.

Our Gold Coast head office hosts our centralised reservations and marketing teams, who work closely with our Resort Managers to ensure strong marketing performance and simplified reservations for optimal results.

Employer questions

Your application will include the following questions:

How many years' experience do you have as a Resort General Manager?

How many years of people management experience do you have?

Do you hold a current Real Estate license?