Join Our Team as Manager, Review Unit – Shape the Future of Workers' Compensation in Queensland!

About Us

Workers' Compensation Regulatory Services (WCRS) plays a critical role in maintaining a balanced and efficient workers' compensation scheme in Queensland.

Our responsibilities include regulating insurers, dispute resolution, rehabilitation services, and implementing government policy to support workers and employers.

We work collaboratively with insurers, employers, health professionals, and other stakeholders to ensure that workers affected by work-related injuries receive the support they need to return to meaningful work.

About the Role

As Manager, Review Unit, you will provide strategic and operational leadership within the Review and Appeals Unit. Your role will be vital in ensuring timely, highquality review decisions on workers' compensation entitlements, employer insurance policies, and other regulatory matters. You will work closely with internal and external stakeholders, drive innovation, and lead a team of professionals dedicated to making a difference.

Key Responsibilities

• Lead, coach, and manage a team to deliver high-quality review and appeal decisions.
• Provide strategic and operational leadership to enhance productivity, teamwork, and collaboration.
• Offer expert advice on complex review and appeal matters.
• Identify trends, risks, and opportunities to improve the review process.
• Develop and implement innovative business processes that enhance transparency and efficiency.
• Manage relationships with key stakeholders, ensuring open communication and alignment with regulatory objectives.
• Oversee budgets, financial reporting, and operational expenditure within your area of responsibility.
• Represent WCRS at seminars, stakeholder meetings, and industry discussions.
• Promote a positive workplace culture that prioritises well-being, inclusion, and ethical behaviour.

What We're Looking For

We're seeking a proactive leader who can bring expertise, innovation, and a commitment to excellence.

To be successful in this role, you will demonstrate

• Strong Leadership Skills – Proven experience in leading and managing teams, fostering accountability, and driving performance.
• Innovation and Change Management – Ability to introduce and manage change effectively, improving processes and outcomes.
• Technical Knowledge – Expertise in Queensland's workers' compensation, work health and safety, electrical safety, and labour hire licensing schemes (or the ability to quickly acquire this knowledge).
• Strategic Thinking – Capacity to analyse trends, provide insights, and guide strategic decision-making.
• Relationship Building – Excellent communication and interpersonal skills to engage effectively with stakeholders.
• Commitment to Well-being and Inclusion – A workplace leader who fosters a supportive, inclusive, and healthy work environment.

Why Join Us?

• Impactful Work – Play a key role in shaping workers' compensation policies and outcomes in Queensland.
• Career Development – Grow your leadership and technical expertise in a high-profile regulatory environment.
• Supportive Culture – Work in a team that values collaboration, innovation, and wellbeing.
• Flexible Work Arrangements – We support work-life balance with options to suit your lifestyle.

How to Apply

Apply online at www.smartjobs.qld.gov.au. Create a ‘My SmartJob' account to submit your application.

Your application should include:

• A current resume, including contact details for at least one referee.
• A one-to-two-page statement addressing the ‘What We're Looking For' section above.

Applications to remain current for 12 months.

Job Ad Reference: QLD/629334/25

Closing Date: Tuesday, 15th April 2025