About the role
We are seeking an experienced and dedicated Medical Secretary/Receptionist to join our surgical practice. This full-time role will involve providing high-quality administrative and secretarial support to our team of healthcare professionals. On-job training will be provided.

What you'll be doing

• Answering and managing incoming phone calls, scheduling appointments, and greeting patients with a friendly and professional manner
• Maintaining accurate patient records and updating medical databases as required
• Assisting with correspondence, reports, and other administrative tasks
• Coordinating patient referrals, surgery bookings and liaising with external healthcare providers
• Providing a high level of customer service to patients and other stakeholders
• Managing claims and payments including contacting insurers and medicare services
• Performing other duties as required to support the overall operations of the practice

What we're looking for

• Previous experience as a Medical Secretary or Medical Receptionist, ideally within a healthcare setting
• Excellent communication and interpersonal skills, with the ability to interact with patients, clinicians, and other stakeholders in a professional and empathetic manner
• Strong administrative and organisational skills, with the ability to multitask and prioritise tasks effectively
• Proficient in using electronic patient management system (Gentu), Microsoft office
• Excellent attention to detail and a commitment to maintaining accurate and up-to-date patient records
• A team player with a positive and flexible attitude
• Flexibility to cover the other secretary on site when needed
• must have WWC check