About Us: Regional IT Australia is a dynamic and innovative Managed Services Provider that values technology-driven solutions. As part of our dedicated team, you'll have the opportunity to contribute to cutting-edge projects and collaborate with talented professionals in a supportive and inclusive environment.

Position Overview: We're seeking an enthusiastic and customer-focused IT Support Specialist to join our IT Helpdesk team in our Dubbo office. In this role, you will play a key part in providing technical support, troubleshooting, and maintaining our IT infrastructure. Your expertise will be essential in ensuring the smooth operation of our systems and helping our team members excel in their work.

Responsibilities:

• Provide technical assistance and support to end-users, both remotely and on-site
• Troubleshoot hardware, software, and network issues, and provide timely solutions
• Install, configure, and maintain computer systems, software, and peripherals
• Collaborate with team members to identify and implement process improvements
• Assist in the management of IT assets, including inventory and documentation
• Educate users on best practices for utilizing technology effectively and securely
• Respond to help desk tickets and ensure issues are resolved within established SLAs
• Stay current with industry trends and technologies to enhance the company's IT capabilities

Qualifications:

• Proven experience in IT support roles, with a solid understanding of computer systems, networks, and troubleshooting
• Proficiency in operating systems and common software applications
• Excellent communication and interpersonal skills
• Ability to work independently, prioritize tasks, and manage time effectively

Why Join Us:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Engaging and collaborative work environment
• Chance to make a real impact on the company's success
• Supportive leadership and team members

If you're passionate about technology, enjoy solving challenges, and want to be part of a forward-thinking team, we encourage you to apply! Join Regional IT Australia and help us build a brighter technological future.

Application Process: To apply, please send your resume and a cover letter highlighting your relevant experience to [email protected]. We look forward to reviewing your application!

Please note you must live within the Dubbo/Central West NSW region