Opportunities

• Remuneration: $83,000-93,000 (Incl. Superannuation)
• Full Time | Office Based
• Location: Rosehill, NSW – A vibrant area in Western Sydney
• Career Growth: Opportunity to be part of a major transformation journey
  

Role Overview

We’re seeking a proactive and technically savvy IT support professional to join our Sydney team. With our recent warehouse and office merger, we've created a dynamic new workplace in Rosehill, NSW. This newly established role will be pivotal in supporting over 100 staff members by ensuring seamless IT operations and delivering high-quality technical support.

As the first point of contact for IT support at Rosehill, you’ll manage helpdesk requests, troubleshoot technical issues, and contribute to exciting technology projects, including our hybrid cloud environment. This is a fantastic opportunity for a tech enthusiast eager to develop their skills and grow within a fast-paced, evolving business.

About Us

Harry the Hirer is the market leader in providing temporary infrastructure for the Event, Exhibition, and Corporate sectors. We supply equipment and services to some of Australia’s largest public and private events.

With over 1,000 staff across Sydney, Melbourne, and Brisbane, we pride ourselves on delivering exceptional results for our clients while fostering a collaborative and supportive work environment.

What We’re Looking For

• Passion for technology and a commitment to delivering exceptional IT support.
• Self-motivated, proactive, and always seeking ways to improve staff experience.
• Someone who can work from the office 5 days a week and help out the team.
• Strives for excellent communication with clients and team members.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organisational and prioritisation skills to handle support tickets efficiently & staff needs.
  

Responsibilities include

• Provide Level 1–2 IT support via Jira Service Desk, email, and in-person requests.
• Troubleshoot hardware/software issues across Windows, macOS, and iOS devices.
• Manage user onboarding and offboarding, including security permissions and account updates.
• Maintain and support desktop, server, and network environments, ensuring optimal performance.
• Implement and enforce Standard Operating Environment (SOE) configurations on company devices.
• Assist with server and network administration as required, including operating systems and applications.
• Document new procedures and maintenance of existing wiki based documentation on software configuration and infrastructure designs.
• Procure and manage IT assets, including hardware purchases and software licensing. Monitor and maintain IT asset register.
• Participate in on-call support outside business hours when required (as part of a rotating roster).

Experience/qualifications desired

• Bachelor's degree in IT, Computer Science, or a related field.
• 2+ years of experience in a similar IT support or technical role.
• Strong attention to detail and ability to work independently with minimal supervision.
• Experience with workplace infrastructure setup, including network cabling, patching, video conferencing, and printing devices.

How to apply

To be considered for this role, you must have full-time work rights in Australia (citizenship, PR, or relevant visa).

1. Submit a cover letter outlining why you’re the best fit for this role and how you’ll contribute to our team.
2. Attach your latest resume and send your application to [email protected]

Only shortlisted candidates will be contacted.