About Us

Melbourne Specialist Suites is part of a wider group and is made up of:

• The BMI Clinic provides a multidisciplinary and holistic approach to weight loss and weight management.
• The Infusion Clinic which provides outpatient medical infusions to treat acute and chronic health conditions.
• Melbourne Specialist Suites – medical specialist clinic

Our Values

• Driven​ - We are passionate about healthcare and are dedicated to delivering positive healthcare experiences and outcomes. We are individually driven to excel by our shared passion, and succeed with collaboration and perseverance​.
• Do Right​ - Doing right by people is in our DNA; our success is underpinned by the trust people place in us and it is our duty and privilege to be there for our patients and for each other​.
• Create Solutions​ - Healthcare is all about problem solving, and we pride ourselves in our ability to engineer creative solutions to healthcare challenges​.
• Empower People​ - We believe in the potential of people to achieve, and we unlock that potential through empowering individuals with education, support, appreciation and respect​.
• Kindness & Respect​ - Care requires kindness and respect; kindness alone can be patronizing, and respect alone can be cold. We are committed to delivering care in health and caring for each other.

About the Role

Currently, we have a position available for a Senior Medical Receptionist at our Specialist consulting suite located in Melbourne. This is an interesting and varied full-time position.

In this role, you will be the Senior receptionist for our BMI Clinic, Specialist clinic and the Infusion Clinic. The role includes:

• Enhancing the company image by being the first point of contact for our clinic and providing an exemplary service for patients
• Managing phone and face to face enquiries about our services from both patients and medical practitioners, with diligence and professionalism in a timely manner
• Scheduling of appointments and procedures
• Management of all patient data and correspondence with a high level of accuracy and impeccable attention to detail
• Invoicing and receipting of patient accounts and management of daily Banking Reconciliation
• Maintenance of equipment and database updates
• Ordering of office and medical supplies

About You

As the successful applicant, you will ideally have experience in a similar position working with Specialists. You will also preferably have:

• Exceptional verbal and written communication skills
• Professional personal presentation, with an energetic "can do" attitude
• First-rate customer service with the ability to maintain and exceed our standards even when under pressure
• Proven organisation and planning skills, with the ability to manage competing demands within a busy, high-pressure environment
• Meticulous attention to detail and accuracy, with professional respect of privacy and confidentiality of all patients
• Reliability and dedication to our team
• Demonstrated initiative to improving protocols and processes with an ability to think laterally and holistically
• Proven ability to lead and motivate a team
• Proven ability to handle delicate situations and manage conflict resolution autonomously with sensitivity
• Demonstrated ability to motivate and manage a team, delivering change, performance management and problem solving.

This position would be suited to a candidate looking for a long-term career prospect. Being part of a larger group, there are opportunities for staff growth and development.

Qualifications & experience:

• Minimum 3 years proven senior level reception experience in a similar role
• Excellent knowledge of computers and relevant software (Genie)
• Excellent knowledge of administrative and clerical processes
• Extensive knowledge of customer service principles and practices

What's on Offer

• Convenient Location - close to public transport
• Professional Development - Receive on-the-job training
• Career Progression - As a dynamic, growing company, there are plenty of opportunities to grow
• Job Security - Stability in a permanent full-time role

How to Apply

If you're looking for a great role where you can progress your career with a well-established practice, apply now via SEEK with your CV and cover letter.

We look forward to welcoming you!