About Life Fertility Clinic Melbourne

Our clinical director, Dr Rachael Knight, leads our team with a big focus on patient centered fertility care at our state-of-the-art clinic. At Life Fertility Clinic we focus on having the right people working in our team. We are looking for people who enjoy taking care of patient's needs, will take the opportunity to go above and beyond and will positively contribute to workplace culture. As our clinic continues to grow, our staff have ample opportunity to take on new roles and progress their career. We are passionate about providing all of our staff with the resources and training they need to be able to shine!

About You

The reality is that no one comes to a fertility clinic because things are going well. Our patients come to our clinic with a myriad of emotions. The right candidate will naturally make all patients feel welcome, safe, and comfortable in our space. Further to this, we are looking for someone who:

Has worked in a medical administrator role for a minimum of 3 years.

Takes pride in their work and conducts themselves in a professional manner.

Is reliable and resilient.

Demonstrates strong interpersonal skills.

Takes direction well and can manage changing priorities.

Can work effectively, autonomously and follow process.

Has experience using Genie (attractive but not required).

Has experience in IVF billing (attractive but not required).

About the Role

In this role you’ll be a part of our team based in Fitzroy. As the first point of contact for our patients, you will be working alongside our clinical team to provide our patients with an expectational health care experience. You’ll be a member of the Life Fertility Melbourne admin team under the direction of our Administration Manager. To meet the needs of the clinic, shifts vary between 7am-3pm, 8.30am – 4.30pm and 9.30pm – 5.30pm, Monday to Friday.

Duties include but are not limited to:

Welcoming all patients to our clinic.

Patient support.

Professional communication.

Phone switch board and email inbox management.

Triaging patient needs.

Invoicing and taking payments.

Maintaining clinic presentation.

Patient file maintenance.

Provide administrative support to the clinical team.

Document management and data entry.

Diary management.

Generating procedure lists.

All necessary training will be led by our Administration Manager.

How to apply

Please either email [email protected] your CV and cover letter- or apply direct through Seek.
Only candidates likely to be selected will be contacted.