$70,861 per annum (pro rata) + super + benefits
Permanent Part-Time (Minimum 43.50 hrs per fortnight)
Corporate and Commercial Services, Customer Service
Bundaberg Region

About Us

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create.

Why You'll Love Working With Us:

• Make a Difference: Play a key role in supporting your local community by enhancing the customer experience and assisting Council operations.
• Supportive Team Culture: Join a team that values collaboration and fosters an inclusive, welcoming workplace where your contributions matter.
• Opportunities to Learn: Gain valuable experience in local government, with access to training and skill development opportunities where available.

Discover more about working at Bundaberg Regional Council and the benefits we offer our employees by clicking here.

About The Opportunity

In this part-time Customer Service Officer role, you will be the first point of contact for customers, assisting them across multiple communication channels, including face-to-face interactions, phone calls, and emails. Your role will be dynamic and varied, involving the management of customer inquiries, complaints, and service requests, while also processing payments. Alongside these customer service duties, you will support administrative tasks such as preparing reports, handling correspondence, and maintaining accurate records to ensure a smooth and efficient service experience for both internal and external customers.

Key Responsibilities (not limited to):

• Deliver outstanding customer service through face-to-face interactions, phone calls, and email responses, ensuring a positive image of Council.
• Manage and prioritise customer enquiries, complaints, and service requests, providing professional, timely resolutions.
• Process payments, reconcile accounts, and handle financial transactions in accordance with Council policies and procedures.
• Provide general administrative support, including data entry, document creation, preparing reports, and managing internal communications.
• Act as a liaison between customers and internal teams to ensure effective and efficient service delivery.
• Maintain and update Council’s databases and records, ensuring accuracy, confidentiality, and compliance.
• Prepare and manage outgoing mail, including the collation of materials for postal dispatch, and assist in preparing internal reports and correspondence.
• Complete daily end-of-day procedures, including cashiering, securing the customer service area, and closing the service desk in accordance with established guidelines.
• Provide valuable feedback to improve service delivery and identify opportunities for process improvements.

To view the full Position Description for this role, please click here.

About You

We are seeking a proactive and adaptable individual who demonstrates the following:

• Demonstrated experience in providing high-quality, confidential, client-focused customer service, with proven abilities in administrative and financial transaction processing in a customer service role.
• Ability to work independently and collaboratively within a team, maintaining professionalism, flexibility, and discretion when dealing with sensitive matters.
• Experience working in a fast-paced, high-pressure environment, where the ability to prioritise tasks, meet deadlines, and manage workflows is essential.
• Exemplary interpersonal and communication skills, with a demonstrated ability to present a customer-focused approach to individuals at all levels of public and private sectors.
• Proven ability to consult, communicate, and problem-solve effectively in a multidisciplinary environment, adhering to set guidelines.
• Strong administrative and secretarial skills, including proficiency in using Windows desktop software applications (Word, Excel, Outlook) for creating and presenting correspondence, reports, documents, and other materials.
• A willingness to obtain a Working with Children Check (QLD Blue Card), or hold one already.

Desired (but not essential):

• Experience working in a local government or similar environment, with an understanding of relevant work practices, policies, procedures, and guidelines.

The Selection Process

We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.

We celebrate our community's rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential.

The preferred candidate will be required to undergo a National Police Check and Pre-Employment Medicals (which may include drug and alcohol testing), as part of the recruitment process.

How to Apply

To apply, submit your application online by clicking the “Apply” button. Please include:

1. A current resume
2. A cover letter addressing the “About You” section (max. 2 pages).

For enquiries, please contact [email protected] or 1300 883 699. Please quote job reference BDBRC1269.

Applications close on Friday, 04, April, 2025, at 11:59 pm AEST.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

Thank you for your interest in this position. To explore all our current opportunities, visit our Careers with Council webpage. We look forward to receiving your application.