About us

We’re a fast-growing Australian software startup on a mission to transform how residential builders manage their projects and businesses. Our innovative, web-based & mobile platform is purpose-built for the construction industry, offering an all-in-one construction management solution that simplifies day-to-day operations.

From job scheduling and document management to our live, automatically updated cashflow forecasting, we help builders take control of their projects with greater clarity, efficiency, and confidence. We work closely with our users to continuously improve the platform and solve real-world problems with smart, practical software.

If you’re passionate about tech that makes a difference and want to be part of a supportive, forward-thinking team—let’s talk.

Apply now to become our next Customer Support Specialist and be a part of the growing JACK App team!

About the role

As a Customer Support Specialist at JACK App, you will be the friendly face of our company, providing exceptional support to our valued customers. In this full-time role based in Adelaide, South Australia, you will be responsible for resolving a wide range of customer inquiries and ensuring a positive experience with our innovative web and mobile application.

What you'll be doing

Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions

Troubleshoot technical issues and guide customers through the application's features and functionalities

Document customer interactions and resolutions to improve our support processes

Maintain and update support documentation, including FAQs, articles, and video tutorials

Monitor support interactions to identify trends, pain points, or feature requests and communicate these to the product development team

Maintain a positive and professional attitude, ensuring customer satisfaction is a top priority

Participate in ongoing training to expand your knowledge of the product and industry best practices

What we're looking for

2+ years of experience in a customer service or technical support role, preferably in the IT or software industry

Candidates with administrative experience in the residential construction industry are preferred

Strong communication and interpersonal skills, with the ability to explain complex technical concepts in a clear, patient, and concise manner

Excellent problem-solving and critical thinking skills to identify and resolve customer issues efficiently

Familiarity with customer relationship management (CRM) software and ticketing systems

Proficiency in Microsoft Office suite and the ability to quickly learn new software and applications

A passion for providing exceptional customer service and a genuine interest in technology

What we offer

A collaborative, friendly team that values your input

Opportunities to grow as our product and team expand

Make a meaningful impact by helping users and influencing product development

To be considered for this role, you must provide a cover letter describing why you would like to work at JACK App and why your prior experience makes you qualified for this role.