Thomson Environmental Systems seeks an experienced and motivated Field and Service Coordinator to join our high-performance staff full-time, reporting to the Customer Experience Manager, with the primary purpose of supporting the Field and Service department ensuring smooth operations and customer satisfaction.

Key duties & responsibilities:

F&S Scheduling & Customer Satisfaction

• Scheduling and Dispatching: Coordinating and scheduling service orders for field technicians, ensuring timely and efficient allocation of resources.
• Client Communication: Acting as the primary point of contact for clients, handling inquiries, resolving issues, and providing updates on service requests.
• Monitoring and Reporting: Tracking the progress of field operations, maintaining accurate records of service activities, and keeping all stakeholders informed.
• Logistics Coordination: Managing logistics such as transportation and on-site coordination to optimize service delivery.

Managed Service Agreements

• Defining SLAs: Working with clients to establish clear expectations, performance metrics, and response times.
• Reporting and Analysis: Tracking SLA performance, generating reports, and analysing data to identify areas for improvement.
• Issue Resolution: Addressing any breaches of SLAs and implementing corrective actions to prevent future occurrences.

Secondary accountabilities would include:

• Cost Estimation: Collaborating with the sales and technical teams to develop accurate cost estimates for new projects.
• Proposal Preparation: Assisting in the preparation of detailed proposals and quotes for potential clients.

Experience & qualifications:

• An associate or bachelor’s degree in business administration, management, engineering, or a related field
• Minimum 3+ years in a previous Field and Service Coordinator or Supervisory position
• Experience with service dispatching or field operations is highly beneficial
• Experience in the industrial field, particularly relating to either mining, resource, utilities, manufacturing or construction, is highly regarded
• Demonstrated customer service experience
• Strong skills in all Microsoft Office applications
• Demonstrated ability to communicate confidently at all levels
• Ability to manage multiple tasks simultaneously and prioritise workload
• Ability to work independently and as a team
• MUST HAVE Field & Service ERP/CRM software experience – Odoo preferred

Key attributes:

• Hands on experience with Field & Service ERP/CRM software and MS Office (MS Excel in particular)
• Excellent organizational and multitasking skills
• A team player with a high level of dedication
• Strong interpersonal and communication skills
• Ability to multitask and work efficiently under pressure
• Ability to effectively build and maintain relationships with stakeholders at all levels
• High level of emotional intelligence with active listening skills
• Ability to job share as required from time to time

What we offer:

• Attractive salary package plus super and bonus
• Ongoing career and development opportunities
• Professional and technical development opportunities
• Work for a reputable industry leader in the environmental services industry

About us:

In business for 26 years, Thomson Environmental Systems is a leader in environmental monitoring and scientific instrumentation throughout Australia & New Zealand. We work with our customers to provide state of the art and complete monitoring solutions. We value diversity and strive to build teams that reflect the communities we support. We value safety, performance, and operational outcomes.

Join our team of professionals today! Click the Apply button and send us a copy of your current CV highlighting your expertise and including recent references. We look forward to welcoming you aboard!