The Role

As Service Coordinator, you will be a vital link between Customers, the Service Manager / Account Manager and the Service Technicians. This is a fast-paced and multi-faceted role. You'll be fielding calls from customers, planning and scheduling the service teams and much more.

The Client

Our client is a dynamic, client-focused fire protection service provider. With a strong emphasis on technical expertise, customer satisfaction, and safety, they are dedicated to providing innovative solutions that meet industry standards and regulations.

Their team of professionals specializes in both dry and wet fire systems and works across a variety of sectors, including residential, commercial, and industrial environments.

Key Responsibilities

• Field incoming calls from Customers
• Complete reports
• AFSS Submissions
• Contact suppliers to purchase parts and equipment
• Coordinate service technicians; plan their weekly schedules etc.
• Admin tasks; timesheets, reports etc.
• Liaise regularly with Service Manager

Requirements

• Minimum 3 years' experience in the fire industry in a similar role
• Experience with Uptick software is an advantage
• Excellent communication & customer service skills
• Must be very well organised
• Great attention to detail
• Ability to build strong relationships with customers, colleagues and suppliers
• Proactive approach to work

On offer is a salary up to $90k + Super + Bonuses, a fantastic team to work with, and clear progression path.

If you'd like to apply for this role, please contact Patrick at CGC on 0401926780 or email [email protected]