Our client is a well-established, family owned residential building company, known for delivering high-quality products and services. Due to continued growth, they are seeking a dedicated Service & Warranty Coordinator to join their team.

As a Service & Warranty Coordinator, you will be the primary point of contact for customers regarding warranty claims and service requests. You will liaise with internal teams, contractors, and suppliers to ensure efficient resolution of issues while providing top-tier customer service.

Key Responsibilities:

• Manage and process warranty claims in a timely and professional manner
• Coordinate service requests and schedule technicians or contractors as needed
• Liaise with customers, suppliers, and internal teams to resolve issues efficiently
• Maintain accurate records of all warranty claims and service requests
• Ensure compliance with company policies and industry regulations
• Provide exceptional customer service and follow up to ensure customer satisfaction

About You:

• Previous experience in a service coordination, warranty management, or customer service role within the building, construction, or manufacturing industry is essential
• Strong communication and problem-solving skills
• Excellent organisational abilities and attention to detail
• Ability to work both independently and as part of a team
• Proficiency in Microsoft Office Suite and CRM systems

What's in it for You?

• Up to $85k + Super
• Monday - Friday, full time 38 hours.
• Join a supportive and collaborative team environment

For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison at [email protected], or click apply. Your application will be treated as strictly confidential.