Your new company

You will be working for a leading network provider that offers a range of services and solutions to customers across Australia. You will be part of a dynamic and supportive team that values customer service excellence and continuous improvement.

Your new role

As a Customer Service Officer, you will:

• Provide assistance and a positive service response to all internal and external customers for all network-related activities, via multiple service delivery channels
• Answer, respond and process inbound and outbound calls, emails, post, fax, etc. within agreed business objectives and customer service guidelines to maximise customer satisfaction
• Maintain a high level of courtesy, patience and professionalism when serving customers and communication with all staff, in line with the Code of Conduct
• Work co-operatively with peers and management to ensure performance measures are achieved in a culture of teamwork
• Achieve KPIs as set out in the scorecard and in line with our priorities plan
• Take accountability by contributing to personal learning plans and enhancing own knowledge of business processes, procedures and systems, to achieve continuous improvement in performance
• Build strong professional relationships with customers, managers, peers and key stakeholders

What you'll need to succeed

• Previous call centre/customer service experience
• A customer-focused attitude and a passion for delivering high-quality service
• A positive and proactive approach to problem-solving
• The ability to work well under pressure and handle multiple tasks
• The ability to work independently and as part of a team
• The ability to learn new systems and processes quickly
• Previous experience in a customer service role, preferably in a network or telecommunications environment

What you'll get in return

• A competitive pay rate of $36.80 p/h + super
• Monday - Sunday, rotating roster between 6am-10pm (must be flexible on availability)
• WFH 4 days per week
• A supportive and collaborative work environment
• A comprehensive training program

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.