Position: Customer Service Officer
Length of Assignment: 6 months maternity cover, potential to convert for right person.
Days & Hours: Monday to Friday 8:30am-4:30pm
Pay rate: $34.59/hr + super
Location: Darwin NT

Client:

Our client is Australia's leading total waste management solutions provider. They have been in business for over 50 years, delivering solutions that offer benefits to their customers, communities and the environment.

Benefits:

• Culture and Work Environment: Our client prides themselves for having a strong supportive and collaborative work environment, where colleagues can collaborate together and always encourage each other for continuous growth
• Training and Development: Training and support is always provided for all employees, ensuring they are able to succeed in their position.
• Successful Company: Our client is Australia's leading total waste management solutions provider - you will be representing a successful business.

Job Brief/Overview:

Duties:
As a Customer Service Officer, you'll be at the forefront of all customer interactions, ensuring each interaction is handled with care and efficiency. Your responsibilities will include:

• Answering and directing incoming phone calls
• Dealing with complaints regarding services and providing solutions
• Advising customers of issues with grease traps (OHS, SW regulations etc)
• Monitor & respond to email in shared mailboxes
• Booking scheduled services
• Dispute resolution
• Updating services with new information (PO's, Access requirements etc)

Ideal Candidate:

Our ideal candidate is someone who embodies the spirit of excellent customer service. You should possess the following qualities:

• Previous call center experience or high volume call environment ESSENTIAL
• Proficiency with Office 365 suite (Word, Excel, Outlook)
• Familiarity with Salesforce
• Customer-focused with a passion for exceeding expectations.
• Patient and resilient in the face of challenges.
• A strong work ethic and a commitment to punctuality.
• Self-motivated with the ability to take initiative.
• Meticulous attention to detail to ensure accuracy in all tasks.

If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, then don't hesitate to apply for this role! Join our client in providing exceptional service and shaping unforgettable customer experiences.

Apply NOW! We can't wait to hear from you!

For any confidential discussions, please reach out to Layla on [email protected]