Position: Customer Service Officer
Length of Assignment: 3 months (12 weeks) with a possible view to extend
Days & Hours: Monday to Friday 8.30AM to 4:30PM
Pay rate: $34.59/hr + super
Location: Wingfield, SA

Client:

Our client is Australia's leading total waste management solutions provider. They have been in business for over 50 years, delivering solutions that offer benefits to their customers, communities and the environment.

Benefits:

• Culture and Work Environment: Our client prides themselves for having a strong supportive and collaborative work environment, where colleagues can collaborate together and always encourage each other for continuous growth
• Training and Development: Training and support is always provided for all employees, ensuring they are able to succeed in their position.
• Successful Company: Our client is Australia's leading total waste management solutions provider - you will be representing a successful business.

Job Brief/Overview:

Duties:
As a Customer Service Officer, you'll be at the forefront of all customer interactions, ensuring each interaction is handled with care and efficiency.

Your responsibilities will include:

• Answering and directing incoming phone calls
• Dealing with complaints regarding services and providing solutions
• Actioning Requests from Residents regarding their Council refuse collections via the resident portal
• Monitor & respond to email in shared mailboxes
• Liaise with Operations

Ideal Candidate:

Our ideal candidate is someone who embodies the spirit of excellent customer service.

You should possess the following qualities:

• Previous call center experience or high volume call environment
• Proficiency with Office 365 suite (Word, Excel, Outlook)
• Familiarity with Salesforce
• Customer-focused with a passion for exceeding expectations.
• Self-motivated with the ability to take initiative.
• Capable of working both autonomously and collaboratively as part of a team.
• Meticulous attention to detail to ensure accuracy in all tasks.

If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, then don't hesitate to apply for this role!

Apply NOW! We can't wait to hear from you!

For any confidential discussions, please reach out to Layla on [email protected]