About the role

My client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in Heidelberg

Reporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across Australia

You will be responsible for:

• Receiving, responding and calling to all customer enquiries via phone and email
• Creating and rescheduling of jobs
• Outbound calls to book in services
• Follow up on quotes and qualify all new customers across to the customer service team
• Maintaining customer and equipment details within the internal database
• Tracking of jobs and following up on quotes

To be successful in this role you will have:

• Strong and effective communication skills
• The ability to build strong rapport with customers
• Commitment to continual improvement and service delivery
• Ability to work independently, and as part of a team

Benefits:

• Permanent opportunity with an immediate start for the right person!
• Full training provided
• Great working environment with a positive team and good customers
• Work close to home!

Please apply directly by clicking apply now and submitting your resume in word format

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.