Customer Service & Warehouse Assistant

Join Our Expanding Team! Are you passionate about customer service and enjoy working in a hands-on warehouse role? Do you want to be part of a company that makes a real difference in safety? If so, we have the perfect role for you!

About Us

We are a nationally based, premier safety equipment supplier of Australian Safety Products and Installation. Our mission is to make workplaces, construction sites, business premises, and homes safer for everyone. We are committed to excellence, innovation, and customer satisfaction—and we’re growing!

As we expand, we’re looking for a Customer Service and Warehouse Assistant to join our team at our VIC branch. This is an exciting opportunity for someone who enjoys a dynamic role, balancing customer interactions with warehouse operations.

About the Role

The primary objective of this role is to improve operational efficiency and ensure exceptional customer satisfaction. You will be the first point of contact for our customers, manage inbound customer interactions, process orders, and contribute to efficient warehouse operations.

You’ll also play a critical role in maintaining stock accuracy, upholding company policies, and promoting a safe and healthy work environment.

Key Responsibilities Include (But Are Not Limited To):

• Maintain a safe workplace and always adhere to the company OH&S requirements.
  First point of contact for customer interactions and order collection
• Provide exceptional customer service for all customer interactions.
• Utilize Unleashed to record detailed notes and close orders that have been collected.
• Receive & process customer returns, record items returned, check for damage, missing parts and advise sales staff so a return can be processed.
• Liaise with customers, suppliers and transport companies as required in a timely manner.
• Ensure daily reports are actioned. (Waiting for Pick up, W2BR)
• Communicate via email and phone when customer orders are ready for collection.
• Ensure customer compliance with operating warehouse traffic management plan.
• Pick & Pack orders when not attending to customer’s and assist the team.
• Perform warehouse inventory controls including rolling stock takes.
• Unpacking containers
• Constantly work to improve processes.
• Make suggestions for productivity improvements.
• Train and guide new warehouse workers when required.
• Identify errors and report it to the Manager.
• Sustain the corrective actions to eliminate repeat issues
• Ability to be resilient, assertive, optimistic, and open to change.
• Good understanding of customer deliverables and the impact failure/cost of poor quality
• Report any discrepancies.
• Communicate and co-operate with supervisors and co-workers.
• Safely operate and maintain warehouse vehicles and equipment.
• Adhere to SafetyXpress quality service standards and comply with company policies and procedures

What We’re Looking For:

• A team player with strong communication and problem-solving skills.
• Commitment to providing exceptional customer service.
• Physically fit and capable of handling the demands of a fast-paced environment.
• Strong time management, reliability, and attention to detail.
• Ability to work independently and unsupervised.
• Basic to intermediate computer skills and familiarity with inventory/order systems.
• A forklift license is required.
• A strong OH&S mindset and commitment to maintaining a safe workplace.
• Organised, efficient, and able to multi-task and adapt to change.