About the role

This is a full-time Customer Service and Warehouse Controller role at OptionX Bournedrill' based in Archerfield, Queensland. You will be responsible for providing excellent customer service while overseeing the efficient operations of the company's warehouse and distribution centre.

What you'll be doing

• Handling inbound customer enquiries and orders via phone, email and website
• Assisting customers with product information, order status, returns and complaints
• Managing the day-to-day operations of the warehouse, including stock control, picking, packing and dispatch
• Supervising and coordinating the warehouse team to ensure timely and accurate order fulfilment
• Maintaining detailed records and reporting on warehouse metrics and KPIs
• Identifying opportunities to improve warehouse efficiency and processes
• Liaising with other departments such as sales and logistics to ensure seamless operations

What we're looking for

• 1-2 years' experience in a customer service or warehouse/logistics role, preferably in the manufacturing, transport and logistics industry, the drilling industry would be ideal.
• Excellent communication and interpersonal skills to provide outstanding customer service
• Strong organisational and multitasking abilities to juggle competing priorities
• Proficient in using warehouse management systems and Microsoft Office suite
• Ability to work independently as well as part of a team
• Passion for continuous improvement and enhancing operational efficiency

What we offer

At OptionXBournedrill, we are committed to providing a supportive and collaborative work environment. We offer a range of benefits including:

- Competitive salary and performance-based bonuses
- Opportunities for career development and training
- Flexible work arrangements to support work-life balance
- Employee wellness initiatives and social activities

If you're ready to take the next step in your career, apply now to join our dynamic team at OptionXBournedrill.