About the role

We're seeking a driven and customer-focused Warehouse & Customer Service Facilitator to join our team at Urban Bureau Pty Ltd in Warriewood, NSW. In this full-time permanent role, you will manage our warehouse operations, streamline sales order work flows and ensure a seamless customer experience.

What you'll be doing

• Handling customer enquiries and orders via phone, email and online channels
• Providing timely and efficient customer support to resolve issues and queries
• Coordinating the processing and delivery of customer orders
• Receiving, unpacking and checking incoming overseas shipments
• Managing inventory, conducting cycle counts and maintaining stock accuracy
• Processing and resolving customer warranty claims
• Ensuring a clean, organised and fully operational warehouse
• Identifying opportunities to enhance customer experience and operational efficiency

What we're looking for

• At least 2 years of customer service or operations experience.
• Strong communication and interpersonal skills with the ability to provide exceptional customer service
• Excellent organisational and time management skills with the ability to multitask and prioritise effectively
• Proficient in using computer systems and software, including CRM and order management tools
• A keen eye for detail and the ability to maintain accurate records
• A proactive and solutions-oriented mindset with a commitment to continuous improvement
• A forklift license is advantageous but not essential. If no license then a willingness to complete and secure a license is required.

What we offer

At Urban Bureau Pty Ltd, we pride ourselves on our supportive and collaborative work culture. We offer a range of benefits to our employees, including:

• Competitive salary
• Flexible work arrangements to support work-life balance
• Discounts on our range of products
• On site parking for convenience

About us

Urban Bureau Pty Ltd is a leading distributor of high-quality European furniture, lighting and accessories. With over 20 years of industry experience, we are committed to providing our customers with innovative and sustainable solutions that enhance both work & home environments. Our company is built on a strong foundation of values, including excellence, integrity, and a passion for innovation.

If this role aligns with your skills and aspirations, we encourage you to apply now!