
Warehouse & Customer Service Facilitator
Urban Bureau Pty Ltd
Posted 23 days ago
About the role
We're seeking a driven and customer-focused Warehouse & Customer Service Facilitator to join our team at Urban Bureau Pty Ltd in Warriewood, NSW. In this full-time permanent role, you will manage our warehouse operations, streamline sales order work flows and ensure a seamless customer experience.
What you'll be doing
- Handling customer enquiries and orders via phone, email and online channels
- Providing timely and efficient customer support to resolve issues and queries
- Coordinating the processing and delivery of customer orders
- Receiving, unpacking and checking incoming overseas shipments
- Managing inventory, conducting cycle counts and maintaining stock accuracy
- Processing and resolving customer warranty claims
- Ensuring a clean, organised and fully operational warehouse
- Identifying opportunities to enhance customer experience and operational efficiency
What we're looking for
- At least 2 years of customer service or operations experience.
- Strong communication and interpersonal skills with the ability to provide exceptional customer service
- Excellent organisational and time management skills with the ability to multitask and prioritise effectively
- Proficient in using computer systems and software, including CRM and order management tools
- A keen eye for detail and the ability to maintain accurate records
- A proactive and solutions-oriented mindset with a commitment to continuous improvement
- A forklift license is advantageous but not essential. If no license then a willingness to complete and secure a license is required.
What we offer
At Urban Bureau Pty Ltd, we pride ourselves on our supportive and collaborative work culture. We offer a range of benefits to our employees, including:
- Competitive salary
- Flexible work arrangements to support work-life balance
- Discounts on our range of products
- On site parking for convenience
About us
Urban Bureau Pty Ltd is a leading distributor of high-quality European furniture, lighting and accessories. With over 20 years of industry experience, we are committed to providing our customers with innovative and sustainable solutions that enhance both work & home environments. Our company is built on a strong foundation of values, including excellence, integrity, and a passion for innovation.
If this role aligns with your skills and aspirations, we encourage you to apply now!
About Urban Bureau Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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