Location: Tullamarine

Pay: $60,000 + 12.5% Super

Hours: Mon - Fri 9am - 5pm

Full-Time Permanent role.

The company

This business is a true leader within the supply-chain logistics for transport of medicine, pharmaceutical, clinical trials and healthcare across the globe.

This organisation manage the distribution of medicines, vaccines, pharmaceuticals and life-sciences that go to hospitals, clinics, laboratories, pharmacies, universities and any related settings that are used by doctors, patients, research or anything else from their clinical warehouse.

Having won major awards as a top tier brand, this group are a household name in their niche. They are a modern, advanced and sophisticated company with staff and offices across the world which offers an incredible pathway of professional development and training programs.

Though being a larger sized with thousands of staff globally, they have not lost touch with their family values that brought them to the forefront of where they are today, having longstanding members and maintaining low staff turnover and allowing flexibility.

The position

This position is a key point of support for business clients where you will monitor and process bookings via phone, email and key the needed data entry. You'll support customers resolutions, report needs, communicate with internal stakeholders and find innovative solutions.

Your responsibilities will include:

• Process bookings from customers via phone & email
• Dealing with business healthcare customers - hospitals, labs, clinical clients
• Resolve customers needs and enquiries
• Data entry and updating records
• Aiding the best solutions to customers needs
• Liaising with the internal team and other stakeholders
• Collaborating with your team
• Start times vary between 8am, 9am, 10am

The benefits

• Salary $60,000 + 12.5% superannuation + bonus
• A 5% annual discretionary bonus is achievable
• Joining a global business with huge career scope
• Major award winning organisation
• Full company training, education and development
• Real career progression opportunities for the future
• Supportive family valued culture in a large business
• An organisation with genuine purpose and passion
• A known leader with a trusted reputation
• Tullamarine working location
• Strong staff retention

The experience needed

Experience needed from this role is in Customer Service & Administration in which you have demonstrated customer support and service. It is an advantage if you have experience relating to transport, freight, logistics, couriers or anything in that realm

Summary of ideal attributes and experience:

• Customer service experience
• Administration skills and experience
• Communication skills for email and phone
• Computer literacy for general software systems
• High quality customer care for satisfaction
• Is an advantage to come from within the transport related industries
• Experience from pharmaceutical services is not essential but a big advantage

Apply for the job through this web page with your resume.

For a private conversation or more information, please call Sean on; 0483 908 014, or (07) 3186 2106.