BMW Service Customer Support

Auto Classic BMW

About the Role:

We are seeking a Customer Support Specialist to join our BMW Service Centre Customer Support Team. Based in Burswood, you will be the first point of contact for customers booking their BMW in for servicing at Auto Classic, Melville BMW, and Westcoast BMW. Your primary focus will be handling service enquiries and bookings over the phone and via email, ensuring every customer receives a premium BMW experience.

What You’ll Be Doing:

• Managing inbound and outbound calls for service bookings across three BMW service centres.
• Assisting customers with enquiries about servicing, parts, and appointment scheduling.
• Coordinating with service advisors and workshop teams to ensure smooth customer experiences.
• Providing expert guidance on service options, costs, and timelines.
• Delivering a premium level of customer care that reflects the BMW brand.

What We’re Looking For:

• Previous experience in customer service, call centre, or automotive service support.
• A professional and friendly phone manner with excellent communication skills.
• Strong organisational skills and attention to detail.
• The ability to multitask and work effectively within a team environment.
• Automotive industry experience (preferred but not essential).

Why Join Us?

• Be part of a prestigious global brand.
• Full training and ongoing support provided.
• A dynamic and supportive team environment.
• Career growth opportunities within WA’s leading BMW dealerships.

If you have a passion for customer service and want to work with one of the world’s most iconic automotive brands, apply today!

Click "Apply Now" to submit your application.