About the role

Join Territory Pest Control as our Remote Customer Service Officer and play a key role in delivering exceptional customer experiences. In this full-time position based in Winnellie, NT, you'll be the friendly voice on the other end of the line, providing prompt and efficient support to our clients. Whether it's booking appointments, handling enquiries or troubleshooting issues, your commitment to outstanding service will be essential to the success of our customer-focused business.

What you'll be doing

• Answering incoming calls from customers and responding to their needs in a timely and professional manner
• Booking pest control appointments and managing schedules to ensure prompt service delivery
• Providing expert advice and recommendations to customers on pest prevention and treatment options
• Handling customer complaints and queries with empathy and a solution-oriented approach
• Maintaining accurate records and documentation of customer interactions
• Collaborating with the wider team to continuously improve customer service processes and practices

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the pest control or trades industry
• Excellent communication and interpersonal skills, with the ability to build rapport and provide a high level of service
• Strong problem-solving and critical thinking skills to effectively handle a variety of customer enquiries
• Proficiency in using computer systems and software to record customer information and schedule appointments
• A customer-centric mindset and a genuine desire to exceed customer expectations

What we offer

At Territory Pest Control, we are committed to creating a positive and supportive work environment for our employees. In addition to a competitive salary, we offer:

• Ongoing training and development opportunities to help you grow your skills
• Discounted pest control services for your home and family
• Opportunities for career advancement within our expanding business
• A friendly and collaborative team culture that values work-life balance

About us

Territory Pest Control is a leading pest management company serving residential and commercial clients across the Northern Territory. With over 60 years of experience in the industry, we pride ourselves on providing reliable, environmentally-friendly solutions and unparalleled customer service. Join our team and be part of a company that is committed to making a difference in the communities we serve.

Apply now to become our Remote Customer Service Officer and be the friendly face of Territory Pest Control.