Receptionist Position – Family Minded

Hours: Part-time (hours to be arranged), or full-time for the right candidate.

Location: Sunbury

Requirements: Working with Children's Check & Police Check

Family Minded is a child and family-focused psychology clinic supporting the Sunbury community. We are looking for a warm, patient, and friendly receptionist to join our team. The right person will enjoy engaging with children and families from a diverse range of community groups and play a key role in creating a welcoming and positive experience for every client.

About the Role The primary purpose of this role is to ensure the smooth day-to-day running of the practice, with a strong focus on client interaction and administrative support to the practice manager and clinical team. Your role will involve:

Front Desk Responsibilities:

• Managing client appointments, cancellations, and rescheduled appointments using Halaxy or PracSuite.
• Handling client arrivals with warmth and professionalism.
• Responding to phone, email, and in-person inquiries.
• Processing payments
• Managing incoming and outgoing correspondence.
• Providing administrative support to the practice manager and clinicians on a range of tasks.
• Data entry, filing and file management
• General bookkeeping (training provided)

Practice Presentation:

• Taking pride in maintaining a welcoming and child-friendly environment.
• Ensuring the practice is clean, tidy, and well-presented at all times (Waiting room, hallways and client toilet)
• Assist clinicians with any room requirements and restocking materials as needed.

Marketing & Client Engagement:

• Liaising with referrers, families, and community organisations.
• Professional follow up of client accounts and overdue invoices
• Contribute to excellent professional and confidential client services.

What We’re Looking For:

• Warm, friendly, and patient personality with a genuine love for working with children and families.
• Excellent written and verbal communication skills.
• Strong and highly professional conflict resolution skills.
• Strong organisational skills and high level of attention to detail.
• Ability to juggle multiple and competing tasks in a busy environment.
• Experience using client management software (Halaxy or PracSuite is a bonus, but not essential).
• Previous reception or administration experience (allied health preferred but not essential).
• Proficiency in MS Office (Word, Excel, Outlook).
• Additional skills in IT, marketing, or social media are welcomed but not required.

Why Join Us?

• Be part of a small, supportive team where your contribution makes a difference.
• Work in a warm, child-friendly environment.
• Opportunities to contribute to the growth of the practice.
• Flexible job share options.
• Training provided in Halaxy and other systems.

How to Apply If you would like to be part of the Family Minded team, please submit your resume and cover letter addressing the selection criteria to [email protected]. Applications without a cover letter will not be considered.

We value diversity and encourage applicants from all backgrounds to apply.

We are interviewing applicants over the next two weeks.