About You

You are seeking an administrative role where you can apply a strong and established skill set and knowledge base to a practice that will recognise, value and help grow your skills in a supportive team environment. You are passionate about providing excellent care to children and their families to ensure they have positive experiences on each clinic visit.

You enjoy:

• Working independently in key daily tasks whilst enjoying the support and contributions of a team
• Following established workflow processes and seeking opportunities to add to these
• Applying your high attention to detail approach to diary management, convey key messages to clients and stakeholders, daily reporting and managing payments
• Prioritising your tasks in a fast-paced environment
• Delivering high levels of service delivery for clients, referrers and team members with a friendly, inclusive and professional approach

About Us

Connected Kids Speech Pathology has been operating for twelve years. We have clinics in Williamstown and Keilor East and a satellite location at TreeHaus clinic in Newport. We also offer telehealth services across Victoria. We have 9 speech pathologists on the team as well as a team of receptionists. The team are well supported by our Practice Manager and Director.

We provide assessment and intervention services for children and adolescents up to the age of 16.

We are committed to ongoing professional development and continued improvement to ensure all our clients receive innovative and motivational support for their communication needs. We are committed to working with families to ensure that children are supported to achieve their goals.

Our Values

Our practice values provide a framework for all our interactions:

• We are committed to evidence-based practice and continued learning and improvement in order to deliver high quality services
• We support each other as a team
• We communicate clearly, respectfully and honestly
• We are reliable - We do what we say
• We actively promote work-life balance for our team
• We support other local, small businesses and charities

About the Role

The primary purpose of this role is to ensure the everyday smooth running of the practice with the majority of the time being spent focusing on client interaction and ensuring their experience is both positive and memorable.

This position will provide you opportunities to work across 3 key areas:

• Front Desk: Coordinating client appointments in Cliniko, processing payments, private health and Medicare claims, management of general enquiries, triaging intake and referrals, and managing incoming and outgoing correspondence, managing client arrivals
• Practice Presentation: Taking pride in the little things that make our clients and team feel welcomed and valued
• Marketing: Liaising with referrers and potential clients to ensure the best outcomes for our clients as well as contributing to practice growth

You will thrive in this role if you:

1. Have excellent written and verbal communication skills
2. Experience using client management software and programs such as Word and Excel
3. Have proven attention to detail
4. Have a love for client experience
5. Desire to be a part of a growing organisation with a great team culture
6. Take a systemised approach to tasks with confidence and initiative
7. Enjoy being organised and working on multiple tasks in a fast paced environment

Experience in a similar setting is desirable.

Hours

This is a part time position with comprehensive onboarding and support provided. Hours required are 8am to 5pm on weekdays with the potential for additional days as required. Work days required are Monday, Tuesday and Friday.

Applications & Enquiries

Please address your cover letter to Jeanie Welch (Director) and submit it with your resume via email to [email protected] or via the Seek online submission option. *A cover letter is required for your application to be considered.

To be considered for the position, you must:

• hold a current Working With Children Check;
• hold a current First Aid Certificate (CPR), and
• be an Australian Citizen

Enquiries: Please direct any questions you may have to [email protected] and attention to Jeanie Welch.

Closing Date

Applications must be received before 21 March 2025 in order to be considered. Short listing for this position will commence immediately, and we reserve the right to close this position earlier than stated. Only short-listed candidates will be contacted.

We look forward to hearing from you.