Supercare Dental & Cosmetics is a leading destination for dental and cosmetic services. We specialise in all types of dental treatments, including surgical procedures, orthodontics, extractions, veneer integration and more. Experience the best in dental care with us.

A career at Supercare Dental and Cosmetics, means being part of a dynamic and high energy work environment, where each one of our team members can make a difference.

Role Overview

Based in our Penrith Practice, the Dental Sales Coordinator, or Treatment Coordinator as we call them, will engage with patients and manage their patient journey. They are responsible for conducting face to face and telephone consultations and assisting our patients with understanding treatment options. This is a sales based role that requires a highly motivated individual with strong negotiation and closing skills with the ability to overcome objections in a face-to-face consultative environment.

Key responsibilities include;

• Patient Experience – act as a liaison between the dental office and patients and communicate treatment options, procedures, and financial aspects to patients in a clear and understandable manner.
• Treatment Planning - assist dentists in creating comprehensive treatment plans for patients based on their oral health needs and goals.
• Financial Coordination - discuss the financial aspects of treatment with patients, including insurance coverage, out-of-pocket costs, and payment options.
• Scheduling - ensure that appointments are scheduled efficiently, taking into account the patient's availability and the dentist's schedule.
• Record Keeping - maintain accurate and up-to-date records of patient information, treatment plans, appointments, and financial transactions.
• Marketing - support marketing initiatives and organisational development activities as required.
• Outbound sales - qualifying and closing warm leads generated from a variety of marketing and media campaigns.

About You

While prior experience as a Dental Receptionist or Dental Assistant is preferred, it is not necessary if you are a sales superstar with a strong sales background.

• You have outstanding communication and relationship building skills
• You have exceptional customer service skills to uphold our reputation for patient care
• You are a self starter, accountable and highly motivated to hit and exceed targets
• You maintain professionalism and poise constantly, even when working under pressure
• You are highly organized and detail-oriented with the ability to prioritise competing tasks
• You are tech savvy and have experience using a tracking system
• You are available to work full time including some Saturdays (penalty rates applicable)

Why Join Us?

• Impact: Play a vital role in shaping the future of our practice and enhancing patient experiences.
• Supportive Team: Join a friendly and collaborative work environment where your ideas are valued.
• Professional Growth: We offer opportunities for continuous learning and career advancement within our organisation.
• Competitive Compensation: Enjoy a competitive salary package.

Apply Now! Send your resume and a cover letter detailing your experience to [email protected]. Let’s create brighter smiles together!

Supercare Dental & Cosmetics is a company that values equality and diversity, fostering an environment where everyone’s unique needs are respected and supported. We offer a stimulating and rewarding work setting, coupled with continuous professional growth opportunities. We welcome applications from individuals of all backgrounds and experiences, reinforcing our commitment to inclusivity.