Treatment Coordinator

Company: Glenferrie Dental

Location: Level 1, Glenferrie Road, Hawthorn VIC 3122

Position Type: Full-Time

About Glenferrie Dental:

At Glenferrie Dental, we believe that every smile has a story to tell. Our mission is to be the company that gives everyone a reason to smile, every day. We are a Dental Implant and Cosmetic Dental practice with a relentless commitment to providing the best care and service to our patients. Our core values (trust, thoughtfulness, ethics, transparency, value, growth, teamwork, and giving) drive us to create life-changing experiences for our patients.

Job Description:

Are you ready to be part of a team that creates life-changing experiences through exceptional dental care while embodying our core values? Glenferrie Dental is seeking a dynamic and dedicated Treatment Coordinator to join our rapidly growing practice. In this role, you will play a crucial part in ensuring our patients feel valued, informed, and empowered to make the right decisions for their dental health. You don't need prior dental experience – we provide comprehensive training. What we're looking for is someone who embodies our values, is a team player, and is passionate about delivering 5-star customer service.

Key Responsibilities:

Establishing Patient Relationships:

• Engage in pre-visit consultations to establish meaningful relationships with new patients.
• Actively participate in patient consultations to understand their treatment needs and concerns.

Communication and Patient Education:

• Ensure patients fully comprehend their treatment plans and the logistical aspects of their dental care.
• Address objections to proposed treatments with empathy and professionalism.
• Present case fees and financial options to patients to facilitate informed decision-making.

Treatment Plan Presentation:

• Present or co-present treatment plans and obtain consent from patients.
• Educate patients about their dental benefits, eligibility, and payment estimates.

Financial Responsibilities:

• Keep patients informed about their financial obligations.

Consultation Room and Workflow:

• Maintain the consultation room in a neat, orderly, and welcoming manner.
• Contribute to the development and maintenance of streamlined patient care systems.

Patient Engagement and Appreciation:

• Ask satisfied patients for referrals and online testimonials.
• Write or call patients who have had a special impact on our office to express our gratitude for their trust and loyalty.

About You:

If you see yourself as:

• Someone with an enthusiastic and positive attitude.
• Eager to pursue personal and professional growth.
• Committed to providing exceptional service.
• Willing to go above and beyond to create a positive patient experience.

What We Are Looking For:

• A commitment to delivering 5-star customer service.
• An ability to be attentive to patients' wants and needs.
• Warmth and enthusiasm in all patient interactions.
• Effective and clear communication skills.
• A team-centric and team-player mentality.
• Self-motivated, result-focused, and accountable.
• Initiative and a sense of urgency to complete tasks.
• A passion for providing exceptional patient care and service.

If you share our values and vision, we want to hear from you. Join us at Glenferrie Dental and be part of a team that gives everyone a reason to smile every day.

How to Apply:

APPLY NOW by clicking the "Apply" button below. Your journey to creating life-changing experiences in dental care while upholding our core values starts here!