Treatment Co-Ordinator

Glenferrie Dental
Hawthorn, VIC
A$70,000-$100,000 p/a
Healthcare & Medical → Dental
Full-time
On-site

Posted 21 days ago


Treatment Coordinator

Company: Glenferrie Dental

Location: Level 1, Glenferrie Road, Hawthorn VIC 3122

Position Type: Full-Time

About Glenferrie Dental:

At Glenferrie Dental, we believe that every smile has a story to tell. Our mission is to be the company that gives everyone a reason to smile, every day. We are a Dental Implant and Cosmetic Dental practice with a relentless commitment to providing the best care and service to our patients. Our core values (trust, thoughtfulness, ethics, transparency, value, growth, teamwork, and giving) drive us to create life-changing experiences for our patients.

Job Description:

Are you ready to be part of a team that creates life-changing experiences through exceptional dental care while embodying our core values? Glenferrie Dental is seeking a dynamic and dedicated Treatment Coordinator to join our rapidly growing practice. In this role, you will play a crucial part in ensuring our patients feel valued, informed, and empowered to make the right decisions for their dental health. You don't need prior dental experience – we provide comprehensive training. What we're looking for is someone who embodies our values, is a team player, and is passionate about delivering 5-star customer service.

Key Responsibilities:

Establishing Patient Relationships:

  • Engage in pre-visit consultations to establish meaningful relationships with new patients.
  • Actively participate in patient consultations to understand their treatment needs and concerns.

Communication and Patient Education:

  • Ensure patients fully comprehend their treatment plans and the logistical aspects of their dental care.
  • Address objections to proposed treatments with empathy and professionalism.
  • Present case fees and financial options to patients to facilitate informed decision-making.

Treatment Plan Presentation:

  • Present or co-present treatment plans and obtain consent from patients.
  • Educate patients about their dental benefits, eligibility, and payment estimates.

Financial Responsibilities:

  • Keep patients informed about their financial obligations.

Consultation Room and Workflow:

  • Maintain the consultation room in a neat, orderly, and welcoming manner.
  • Contribute to the development and maintenance of streamlined patient care systems.

Patient Engagement and Appreciation:

  • Ask satisfied patients for referrals and online testimonials.
  • Write or call patients who have had a special impact on our office to express our gratitude for their trust and loyalty.

About You:

If you see yourself as:

  • Someone with an enthusiastic and positive attitude.
  • Eager to pursue personal and professional growth.
  • Committed to providing exceptional service.
  • Willing to go above and beyond to create a positive patient experience.

What We Are Looking For:

  • A commitment to delivering 5-star customer service.
  • An ability to be attentive to patients' wants and needs.
  • Warmth and enthusiasm in all patient interactions.
  • Effective and clear communication skills.
  • A team-centric and team-player mentality.
  • Self-motivated, result-focused, and accountable.
  • Initiative and a sense of urgency to complete tasks.
  • A passion for providing exceptional patient care and service.

If you share our values and vision, we want to hear from you. Join us at Glenferrie Dental and be part of a team that gives everyone a reason to smile every day.

How to Apply:

APPLY NOW by clicking the "Apply" button below. Your journey to creating life-changing experiences in dental care while upholding our core values starts here!


About Glenferrie Dental

Hawthorn, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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