Leemark Fire Protection is a leader in providing fire protection services, and we're looking for a highly organised and customer-focused Service Coordinator to join our Service Division. In this role, you’ll play a key part in ensuring our service delivery runs smoothly, providing exceptional service to our clients while supporting our team.

What You'll Be Doing:

• Service Request Management: Receive and process incoming service requests from customers promptly.
• Scheduling & Assignment: Schedule and assign service technicians to jobs based on their availability and expertise.
• Customer Liaison: Communicate regularly with customers to provide updates on the status of their service requests and ensure satisfaction.
• Record Keeping: Maintain detailed records of all service activities and customer interactions using Uptick software.
• Invoicing: Handle invoicing and ensure all customer charges are accurate and timely.
• Process Improvement: Identify opportunities for improving processes to enhance the service delivery experience.
• Inventory Management: Order parts and equipment to support the service team.
• Administrative Support: Provide administrative support to the wider office team as required.

What We're Looking For:

• Previous experience in a client-facing service coordination or administration role.
• Strong organizational and time management skills with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Proficiency in using various software applications and scheduling tools.
• A keen eye for detail and the ability to maintain accurate records.
• A flexible and adaptable approach to work in a fast-paced environment.

If you're someone who thrives in a dynamic environment and has a passion for delivering excellent customer service, we'd love to hear from you! Immediate start avaliable