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Service Coordinator

Leemark Fire Protection
Mitcham, VIC
A$65,000-$80,000 p/a
Administration & Office Support → Administrative Assistants
Full-time
On-site

Posted 4 days ago


Leemark Fire Protection is a leader in providing fire protection services, and we're looking for a highly organised and customer-focused Service Coordinator to join our Service Division. In this role, you’ll play a key part in ensuring our service delivery runs smoothly, providing exceptional service to our clients while supporting our team.

What You'll Be Doing:

  • Service Request Management: Receive and process incoming service requests from customers promptly.
  • Scheduling & Assignment: Schedule and assign service technicians to jobs based on their availability and expertise.
  • Customer Liaison: Communicate regularly with customers to provide updates on the status of their service requests and ensure satisfaction.
  • Record Keeping: Maintain detailed records of all service activities and customer interactions using Uptick software.
  • Invoicing: Handle invoicing and ensure all customer charges are accurate and timely.
  • Process Improvement: Identify opportunities for improving processes to enhance the service delivery experience.
  • Inventory Management: Order parts and equipment to support the service team.
  • Administrative Support: Provide administrative support to the wider office team as required.

What We're Looking For:

  • Previous experience in a client-facing service coordination or administration role.
  • Strong organizational and time management skills with the ability to multitask and prioritize effectively.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • Proficiency in using various software applications and scheduling tools.
  • A keen eye for detail and the ability to maintain accurate records.
  • A flexible and adaptable approach to work in a fast-paced environment.

If you're someone who thrives in a dynamic environment and has a passion for delivering excellent customer service, we'd love to hear from you! Immediate start avaliable


About Leemark Fire Protection

Mitcham, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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