What’s on Offer

Service Co-Ordinator - 6 months fixed term - Blackburn

FRV's Fire Equipment Services busy customer services team needs your personality and administration skills in this interesting, full-time role based in Melbourne's Eastern suburbs.

As Service Coordinator in the FES team, you with your colleagues will respond to customer queries, complaints, requests and complex issues.

You will be supported by a great team, and you will draw on excellent resources to help achieve great customer service.

Service Coordinator's role is to coordinate communications between clients, contractors and staff to ensure services are delivered in accordance with FES customer expectations and to assist the Service Manager to carry out key departmental goals.

The role also includes end to end customer service delivery to specific customer accounts as designated by the Service Manager.

You will also be responsible to create and issue quotations, co-ordinate service visits for the team of Technicians.

FES' continuous improvement ideals will call upon your expertise with customers' needs and encourage your input on innovating and improving the service delivery process.

We strive to create a high-quality working life for our community of valued employees.

Working with us provides:

• Uniquely rewarding work in the service of the Victorian community
• Free gym access
• Free street parking
• Close to Blackburn train station

About the Role

The Service Coordinator is part of a dynamic team within the Fire Equipment Service Department and is responsible for coordinating communications between clients, contractors and staff to ensure services are delivered in accordance with FES customer expectations and to assist the Service Manager to carry out key departmental functions.

The role also includes end to end customer service delivery to specific customer accounts as designated by the Service Manager.

Other functions include the creation and issuing of quotations, service visits, and verification of FES service activities to specific customer needs whilst innovating and improving efficiencies within the service delivery process.

The Service Coordinator also responds to customer queries, complaints, requests and complex issues drawing on acquired knowledge and internal and external resources and supervises and mentors the Assistant Service Coordinators.

What you will need to Succeed

To be successful in this position, you will have:

• Tertiary qualification in a business field or in the fire protection industry.
• Completion of an appropriate certificate in administration.
• A minimum of 2 years’ experience of coordinating the delivery of services through a contractor labour base.
• An understanding and ability to demonstrate the application of Australian Standards and the Construction Code of Australia in the maintenance of Essential Safety Measures.
• Proven track record of prioritizing multiple tasks and developing creative solutions to complex issues.

Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV). We are looking for candidates who are committed to upholding our organisational values and behaviours as they guide our work and shape our culture.

About Us

FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria’s major regional centres.

We value and respect workplace diversity and seek to build a workforce that is representative of the community we serve. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.

How to Apply

Please apply via Seek by submitting a tailored cover letter and resume addressing the qualifications and work experience criteria listed.

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time. You are encouraged to apply early to ensure you don’t miss this opportunity.

If you require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Recruitment Business Partner Veronika Klaic at [email protected]

Important Information

1. FRV’s standard practice is to appoint at the advertised salary level

2. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa to apply for this position

FRV is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with its obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all FRV employees be fully vaccinated (boosted) against COVID-19 in order to work for FRV outside of their place of residence.

Prior to commencement of employment with FRV you will need to provide evidence that you are fully vaccinated (boosted) against COVID-19 or unable to be vaccinated against COVID-19.

Acceptable evidence includes:

1. COVID-19 digital certificate or ATAGI exemption certificate (available via your MyGov account).
2. Your immunisation history statement (available via your MyGov account).

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccination doses.