We’re looking for an exceptional customer service focused office manager to lead the day-to-day at KOJA: processing daily orders, supporting our wonderful customers, and checking customer details with strong numerical skills and high attention to detail.

Company: KOJA
Location: Highett, VIC - Hybrid role, M,W,F in office. Tu,Th from home.
Part-Time: 20hrs per week (Approx 9am - 1pm daily)
Salary: $40 - $42 per hour plus super as permanent Part-time employee
Reports to: CEO & Founder - Kate Johansson
Start: As soon as we find the right person ;)

About KOJA
KOJA was founded in Melbourne with a mission to make healthy, nutritious snacking fun and easy—especially for those of us who are always on the go! We are committed to delivering high-quality, whole food snacks with a little extra personality, setting a new standard in the industry.

As we continue to grow at pace, we are dedicated to providing exceptional customer service that reflects the premium quality of our products. To support this, we are seeking an experienced Office Manager to oversee the daily operations of our Highett-based office. This role will be integral in ensuring smooth coordination between our customers, suppliers, and sales and marketing team.

Key Responsibilities:

• Customer Service - Wholesale channel via email and phone
• Customer Service - Direct Consumers via email and messaging platforms
• Order Processing and Invoicing in Xero
• Coordinating Freight providers
• General administrative support to our office of 5 staff.
• Manage stock levels and initiating replenishment
• Check deliveries against POs for accuracy
• Identify improvements in our current processes and implement them

Qualifications and Experience:

• Demonstrate a genuine passion for our customers and a commitment to delivering exceptional customer service: Minimum of 5 years relevant experience
• Accounts experience preferred
• Strong numerical and analytical skills with the ability to maintain accuracy in Xero
• Strong proficiency in Xero, Google Sheets/Excel
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Confidence to work with a small team and take full responsibility for your role

Are you the right fit for our team?

We are looking for someone who thrives in a fast-paced team environment, and we mean it! When challenges arise, your first instinct is to think, “How can we resolve this and make sure it doesn’t happen again?” You take the initiative to follow up on open communication, ensuring everything stays on track with a thoughtful and professional touch. If something goes wrong, you take ownership, share how you fixed it, and propose improvements to prevent it in the future. You celebrate the contributions of others, big or small, with genuine appreciation and recognition. You’re a team player who steps up and offers support where needed, always willing to pitch in, even outside your usual responsibilities.

If this sounds like you, we’d love to have you join our team!

How to Apply:

Submit your CV and a personalised cover letter via Seek. Additional Questions can be sent to [email protected] with the subject line Att: Office Manager Recruitment. This is a rolling recruitment, we will begin screening candidates from March 17th 2025, we encourage you to apply as soon as possible.

Thank you!