Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

About the Opportunity

Join the Student and Academic Services, Exams and Progression team. You will be providing operational and administrative support to academic elements and students as part of a centralised team in areas including exam management, grade publication and student academic progression processes as well as assessment applications. You will be responsible for:

• Building strong client relationships with academic and administrative staff in the Schools, in order to deliver high quality exam, grade and academic progression services.
• Working autonomously within your role and regularly using advanced systems to resolve complex problems for clients.
• Delivering exam, assessment application, academic progression and grade related services for the university within university-agreed timeframes and ensuring these services are efficient and effective and are aligned with the university’s policies and strategic goals.
• Proactively identifying ways to improve, streamline and automate processes to continuously improve the student experience.
• Working in a fast-paced environment where there is a big focus on teamwork and collaboration. The team are motivated and pull together to get the job done.

About you

• You possess a degree plus subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
• You thrive when working under pressure, enjoy dealing with many different “components” and competing deadlines.
• You are agile in your work approach and are efficient with using the tools and systems on hand to assist you to work smarter.
• Demonstrated experience in the use of advanced computer systems and the ability to use and manipulate data in software packages including Office365 suite and databases.
• Pay high attention to detail and have highly developed interpersonal and written communication skills including the ability to exercise initiative, discretion and judgement on complex and sensitive issues is essential to the success of the role.
• You will also possess the ability to interpret and apply policies, procedures and systems consistently, together with high level analytical and problem-solving skills.
• Experience with Databee Exams Manager and PeopleSoft Student System will be highly regarded, but not essential.

Candidates must have full unrestricted Australian work rights for the duration of this appointment and may be subject to a National criminal history check.

What we can offer

This is a continuing opportunity based at the Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.

HEW 6 Salary – Base range - $89,603.41 - $95,575.33 + 17% super. Full package range - $104,835.99 - $111,823.14.

Additional Information

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role, please refer to the qualifications above.
• Current curriculum vitae/resume including full contact details

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected]

Closing date: Sunday 23rd March @ 11:59PM. All applications must be submitted online.