Are you an experienced IT professional ready to take your technical skills to the next level? Do you excel in troubleshooting complex issues while delivering exceptional customer service? If you're looking for a challenging yet rewarding role in a vibrant, supportive work environment, we want to meet you! We're hiring a Level 2 Support Engineer to join our team in Sydney.

In this role, you’ll demonstrate our core value of Embrace Process, following established procedures to ensure consistency and accuracy in your support efforts. You’ll also practice Awesome Communication, keeping customers and team members updated on issue status and resolutions in a timely manner. As part of our culture, we expect you to Smash Every Goal and approach your daily tasks with a Get Stuff Done mindset, working efficiently to complete tasks by the end of each day. Your communication will be clear and actionable, in line with our value of Clarity, Not Doubt.

This is a full-time, onsite role in Camperdown.

What You'll Do:

• Troubleshoot and resolve hardware, software, and network issues.
• Lead installations, configurations, and system upgrades, ensuring minimal downtime for our clients.
• Manage incidents and service requests, prioritizing tasks while communicating clearly with customers and team members.
• Provide end-user support through face-to-face and remote interactions, ensuring that expectations are managed, and issues are resolved efficiently.
• Provide mentorship to other engineers, assisting with knowledge sharing and skill development.
• Document solutions, procedures, and workflows in our knowledge base to contribute to team process efficiency.
• Collaborate with vendors to escalate unresolved issues, ensuring quick turnaround times.

What We're Looking For:

• Proven experience as a Level 2 Support Engineer or in a similar IT support role.
• Proven knowledge of Windows Server, Microsoft 365, Intune, Active Directory, and basic networking principles.
• Strong troubleshooting skills with the ability to diagnose and resolve advanced hardware and software issues.
• Experience in virtualization (e.g., VMware or Hyper-V) and cloud technologies.
• IT experience in the construction industry sector is highly valued but not essential.
• Excellent communication skills, customer-centric attitude, always aiming for clarity in interactions.
• Ability to prioritize workloads and consistently meet deadlines under pressure.
• Vendor Certifications such as CompTIA Network+, Microsoft Fundamentals, or relevant qualifications are a plus.

Why Join NetCare:

• Competitive salary and performance-based incentives.
• Access to professional development opportunities, including certifications and training programs.
• A supportive, team-oriented environment that fosters growth and learning, where process and communication are essential.
• The opportunity to work with cutting-edge technology and be part of exciting IT projects.
• Join a company that values work-life balance, encourages a "Today, Not Tomorrow" mindset, and promotes a dynamic, fast-paced atmosphere.

Ready to Elevate Your IT Career?

If you're a motivated IT professional passionate about solving complex technical challenges and are committed to embracing process, clear communication, and meeting deadlines, we want to hear from you! Apply today with your resume and a brief cover letter to join our innovative team at NetCare.