ThreatDefence is a fast-growing Australian cybersecurity vendor, delivering best-in-class threat detection and response services to a global market. We are looking for a Technical Support Engineer to join our security operations team and support both local and international customers. In this role, you will be part of the ThreatDefence team, ensuring seamless service delivery and uninterrupted cybersecurity operations.

The ideal candidate will have a strong passion for cybersecurity technology, excellent analytical and troubleshooting skills, and a solid technical foundation.

Responsibilities

• Responding to customer requests and managing service provisioning
• Providing support to other engineering teams
• Managing and administering Linux environments, including installation, configuration, and testing
• Ensuring system uptime through monitoring and incident response
• Diagnosing and troubleshooting technical issues and performance problems
• Maintaining technical system documentation
• Working on innovative and engaging cybersecurity projects

Ideal Candidate Profile

• Strong passion for cybersecurity technology, with knowledge of OS and network security, modern security threats, and security data analysis
• Hands-on technologist with working knowledge of Linux operating systems (essential)
• Basic scripting skills (Bash, Python)
• Experience with monitoring platforms (Zabbix, Grafana, Prometheus)
• Understanding of IP network fundamentals (IP, DNS, routing, firewalls, load balancing)
• Good grasp of cybersecurity principles, including access control, security protocols, vulnerability management, and incident response
• Strong technical ability to resolve complex incidents and problems
• Effective written and verbal communication skills

Qualifications & Experience

• 1-2 years of relevant IT experience
• OR hands-on experience from a home sysadmin lab (Linux, networking, scripting, Windows)

If you are passionate about cybersecurity, enjoy working with Linux, and have a strong understanding of OS and networking concepts, we encourage you to apply!