Trade Waste Officer

• Two Years Maximum - term, Full-time
• Level 3 Zone B
• Salary - $100,145 - $115,478

About the role

We have an exciting and unique opportunity for a Trade Waste Officer to join Icon Water.

This role has primary responsibility for providing technical advice for customer enquiries or complaints, processing approvals for discharge of non-domestic waste to the sewerage system and ensuring customer compliance for the protection of Icon Water assets.

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

About your new role

Key responsibilities of the role include but are not limited to:

• Provide friendly, timely and accurate resolution of customer service requests in line with customer service KPIs and organisational customer experience expectations.
• Ensure decisions, advice and inspections comply with relevant Acts, Codes and Guidelines.
• Process customer applications and prepare approvals for discharge of liquid trade waste to the sewerage system.
• Provide technical advice and on-site inspection assistance as requested, to inform the investigation and resolution of complaints, enquiries and applications.
• Conduct inspections on an annual schedule to monitor compliance of businesses to approved liquid trade waste agreements.
• Conduct inspections to provide technical advice to customers on compliance and network protection issues.
• Prepare high quality letters, reports and emails and comply with legislative and contractual obligations.
• Build and maintain key stakeholder relationships, both internal and external. Develop and maintain effective and collaborative working relations to achieve outcomes.
• Ensure records are maintained at a high level of accuracy and quality control.
• Utilise information technology and other evolving technologies in the workplace to achieve efficiencies.
• Participate in the implementation of improved work practices and processes leading to increased workplace efficiencies and productivity gains.
• Escalate emergency situations in accordance with defined processes.
• Other duties within the employee’s skill, competence and training.

Our ideal candidate will possess:

• Fully licensed plumber or Advanced Diploma in science or engineering (desirable).
• Extensive experience in a water industry technical role.
• Full drivers licence.
• First Aid certificate, General Construction Induction card (white card), Silica Awareness training, Asbestos Awareness training (desirable).
• Demonstrated experience in providing clear, accurate and timely communication across a broad range of customers.
• Demonstrated experience in communicating effectively and sensitively with vulnerable people.
• Demonstrated experience in the use of Microsoft applications, including outlook, word and excel.
• Proven ability to ‘self-start’ and organise a complex workload and work to strict deadlines.
• Experience in influencing and gaining the cooperation of teams or individuals to meet objectives.
• Knowledge and understanding of the application of legislation, codes and contracts.
• Knowledge of the planning and operation of sewerage systems, including the safety and environmental implications of liquid waste discharges.
• Other attributes and skills outlined in the position description.

Does this sound like you?

If this role takes your interest, please log on to our recruitment portal and submit your resume & cover letter clearly addressing how you meet the requirements of the role.

To learn more about this exciting opportunity you can contact: Shannon Chappell via [email protected] or Ph: 0407 464 047

Closing date for applications is 19 March 2025.