Hotel Services Manager - Quality & Compliance Focus | Aged Care

Apply now if you're an all-rounder with a passion for quality and aged care hospitality, be part of a team that makes a difference.

Our Community

NoosaCare is located across two incredible facilities – Carramar in Tewantin and Kabara in Cooroy. We are a community-based, not-for-profit organisation that puts our residents and their families at the forefront of all we do. Our state-of-the-art facilities are located in stunning natural surroundings and landscaped gardens, where residents live with dignity, respect and choice and experience the highest level of care they deserve.

Life at NoosaCare as an Employee

Here’s a little bit about what sets us apart from the rest:

• Inspiring workplace - NoosaCare is a resort-style community with open air breezeways that meander through our mature landscaped gardens.
• A career with meaningful purpose - Every single NoosaCare employee plays a part in ensuring exceptional care of our residents. See the positive impact you've made every day.
• 17.5% Annual Leave Loading - More money in your pocket whilst on holiday.
• Salary Packaging benefits - Package up to $15,900 of your pay per annum with an option to package an additional $2,600 for meals and entertainment, you’re able to increase your take home pay by lowering your taxable income.
• Exquisite location - Nestled between breathtaking Noosa Heads and historic hinterland towns, NoosaCare’s location offers something for everyone.
• Professional development - Opportunities for growth within the organisation.

About the Position

Reporting direction to the Chief Operations Officer (COO), the Hotel Services Manager (HSM) position is responsible for ensuring that NoosaCare’s nonclinical services are delivered to an exceptional standard. The HSM will drive the quality and compliance of all hotel services at NoosaCare. The HSM will provide the direct supervision oversight to the catering, laundry/housekeeping and maintenance/property teams to ensure the delivery of quality services the meets and exceeds the recommended standards. This role would be suitable to someone with a hotel services background who is looking for a more lifestyle friendly position that has limited weekend and after-hours requirements. Supporting the COO and leading these diverse teams, no two days will be the same.

About You

You will bring enthusiasm and professionalism to the role and be passionate about ensuring the delivery of high quality supports and services for our residents. We are looking for someone that has:

• Relevant tertiary qualifications in a hospitality field, along with 2+ years experience in hotel management.
• Have or be willing to obtain a food safety supervisor certification.
• Experience in leading and supervising a multidisciplinary team and ensure they are delivering against legislative requirements.
• Support the procurement of high quality and cost-efficient resources and negotiating with suppliers as required.
• Strong understanding and working knowledge of the legislative requirements associated with the provision of hotel services in residential aged care.
• Ability and experience in managing and responding to evolving situations.
• Experience in supervising employee rostering provisions to ensure coverage across all required hotel services areas.
• Maintaining and working within all work health and safety legislation.
• Experience working with a diverse demographic.
• Have an eye for detail, strong work ethic and a drive to ensure quality service provision to residents.
• Strong customer service, face-to-face and written communication skills.

Qualifications, Certifications and Experience

• Tertiary qualifications in a relevant hospitality discipline
• Driver’s license
• Minimum of 3 year in a similar role is desirable
• Clear criminal history check, renewed every 3 years
• Hold a food safety supervisor certification (or be willing to obtain)
• Right to work in Australia with no restrictions

If you meet the above requirements, and would like a full Job Description please email [email protected]