Are you a dynamic and results-driven individual with a passion for business development and electronic security? Do you have a proven track record of successfully driving sales and building strong client relationships? If so, we have an exciting opportunity for you!

Company Overview

Ultimate Security Australia is a leading provider of electronic security installation services, committed to ensuring the safety and protection of our clients' assets and premises. Our cutting-edge solutions encompass a wide range of electronic security systems, including access control, video surveillance, intrusion detection, and more. We are looking to expand our sales operation with the appointment of a Business Development Manager for Victoria. As the Business Development Manager, you will play a crucial role in expanding our national market presence and driving interstate revenue growth.

We are seeking a proactive, results-driven Professional Development/Training Manager to join our team at Ultimate Security, a leading provider of physical security services. In this pivotal role, you will be responsible for analysing current operational frameworks, identifying areas for improvement, and designing and implementing effective training and development strategies that elevate our security team’s performance. Your expertise will directly contribute to operational excellence, client satisfaction, and continuous growth within the company.

Key Responsibilities:

• Analyse current operational frameworks and identify areas for improvement, ensuring alignment with both client needs and industry best practices.
• Design and implement new operational frameworks for training, development, and performance management from the ground up, ensuring they meet both short-term and long-term objectives.
• Develop and present actionable recommendations to senior management for process improvements, resource optimisation, and performance enhancement.
• Lead the design, delivery, and monitoring of training programs that support a high-performing, well-trained security team, ensuring continuous professional growth.
• Create, track, and manage progress through reports, analytics, and KPI scorecards, providing clear insights and recommendations for ongoing improvements.
• Produce and deliver monthly reports on team performance, client satisfaction, and operational compliance in line with client and internal requirements.
• Coach, mentor, and support security team members through structured development programs, encouraging a culture of continuous learning and improvement.
• Oversee performance management and provide consistent feedback to team members to maintain high standards of service and operational excellence.
• Ensure compliance with industry standards and quality systems through regular audits and consistent follow-through.
• Create and refine Standard Operating Procedures (SOPs) to ensure they align with evolving security needs, regulatory standards, and operational goals.

To excel in this role, you should possess:

• 5+ years of experience in the security industry with a focus on operational analysis, process improvement, and team development.
• A strong ability to analyse existing operational frameworks, identify gaps, and design new strategies that enhance efficiency, performance, and compliance.
• Experience creating and presenting recommendations for operational changes, with a proven ability to drive those recommendations through to successful implementation.
• Advanced reporting and analytical skills, including proficiency in creating detailed performance reports, tracking KPIs, and using data to inform decision-making.
• Excellent written and verbal communication skills to effectively engage with senior management, clients, and team members.
• Proficiency in using software tools for reporting, analytics, and training management (Microsoft Office, security management systems, etc.).
• Strong leadership and mentorship abilities with a track record of developing high-performing teams.
• Resilience and adaptability in a fast-paced and dynamic environment, with the ability to lead through change and continuous improvement.
• Commitment to ongoing training and professional development, ensuring up-to-date certifications and industry knowledge.
• Current NSW Security Licence and current First Aid and CPR certifications

Why join us?

At Ultimate Security, we are committed to driving excellence in every aspect of our operations and delivering top-tier service to our clients. As the Professional Development/Training Manager, you will play a crucial role in shaping the direction of our training and performance frameworks, ensuring that our security teams are not only highly skilled but also aligned with our commitment to exceptional service delivery. Your contributions will directly enhance the effectiveness of our teams and strengthen our client relationships, helping us maintain the high service standards our clients expect. If you have a passion for operational analysis, process design, and making a lasting impact through effective training and development, we want to hear from you.

Ultimate Security does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Ultimate Security employee, location or address. Ultimate Security is not responsible for any fees related to unsolicited resumes.

Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds.

Please note, visa sponsorship is not available for this position. You must be an Australian Citizen or Permeant Resident at the time of application.

Only successful candidates will be contacted

NSW 000100975 I ACT 17502293 I QLD 3728519 I SA ISL-264944 I VIC 894 336 71S I WA SA51733 I TAS 21152 I NT SFL1080