The role

KBS Care and Disability Services is seeking an experienced Operations Manager – NDIS to oversee our organisation's day-to-day operations. As the Operations Manager, you will be responsible for leading and managing our NDIS services, ensuring high-quality care and support is delivered to our clients. This is a full-time role based in Blair Athol, SA.

Key responsibilities

• Manage all aspects of NDIS service delivery, including rostering, client coordination, and quality assurance
• Develop and implement operational policies, procedures, and systems to drive efficiency and improve client outcomes
• Monitor and report on key performance indicators, identifying areas for improvement
• Lead, develop and mentor a team of care workers, ensuring they are equipped with the necessary skills and resources
• Collaborate with the broader management team to contribute to the strategic direction of the organisation
• Ensure compliance with all relevant NDIS, aged care, and disability support regulations and standards
• Foster strong relationships with clients, their families, and other key stakeholders

What we're looking for

• Significant experience (2+ years) in a similar operations management role within the aged care, disability, or community services sector
• Strong understanding of the NDIS and a proven track record of successfully managing NDIS services
• Excellent people management and leadership skills, with the ability to motivate and develop a team
• Exceptional communication and stakeholder management abilities
• Demonstrated experience in developing and implementing operational policies and procedures
• Proficiency in data analysis and reporting to drive continuous improvement
• Tertiary qualification in a relevant field (e.g., health, social services, or business management)

What we offer

At KBS Care and Disability Services, we are committed to creating a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career progression, and a range of employee benefits, including:

• Ongoing training and professional development
• Flexible work arrangements
• Salary packaging options
• Employee assistance program
• Discounted health insurance

If you are passionate about making a difference in the lives of our clients and are ready to take the next step in your career, we encourage you to apply for this exciting opportunity.