Are you an experienced leader with a passion for operational excellence in the disability support sector? We are seeking a Service Manager (SM) to oversee and manage multiple Supported Independent Living (SIL) services. This is a highly hands-on, operational role requiring strong leadership, problem-solving skills, and the ability to drive high-quality service delivery.

About the Role:

As a Service Manager, you will be responsible for the end-to-end management of 6 SIL homes, currently there are 2 so you can grow into capacity - ensuring the highest standards of care and support for participants. This role requires direct oversight of service operations, staffing, training and quality management.

Key Responsibilities:

• Full operational oversight of assigned SIL services
• Staff management, including rostering, hiring, and performance management
• Conducting 3-4 site visits per week to ensure service quality
• Managing incident reporting and implementing preventative strategies
• Leading team training and development to maintain high standards
• Ensuring compliance with NDIS and company policies
• Driving quality improvement and maintaining best practice standards
• All on-call notifications must be managed by you throughout the week until the team is large enough to place in hands on team leaders.

About You:

• Proven experience as a Service Manager or SIL Coordinator
• Very strong leadership and problem-solving skills
• Ability to manage multiple SIL homes independently
• Experience in rostering, hiring, and performance management
• Understanding of NDIS compliance and incident reporting
• Excellent communication and team-building skills
• Passionate about delivering high-quality services and making a positive impact

What We Offer:

• Autonomy & responsibility in a leadership role
• Opportunity to drive quality improvement in a growing organisation
• High income
• A supportive team environment dedicated to participant success

If you thrive in a hands-on leadership role and are ready to take ownership of multiple SIL services, we would love to hear from you!

📩 Apply Now – Send your resume and cover letter outlining your suitability for the role.