Join Our Team and Make a Real Difference to the life of one man!

A unique opportunity for an Operations Supervisor - Contract - 3 days per week

Are you passionate about empowering others, advocating for human rights, and creating opportunities for inclusion? Do you want to make a tangible impact to the operational effectiveness of a small team?

PURPOSE

The role is to supervise and provide support for the staff of a gentleman with complex disabilities to assist him to live safely and participate in his community. The Team Supervisor will oversee the delivery of personalized support for a single client, a Service For One Operation, ensuring the delivery of high-quality, person-centered care. This part-time role combines administrative responsibilities, some direct support work, and the unique opportunity to help the client and his support team grow a micro-business.

Position Summary

At JDC Support Pty Ltd, you’ll help one man to achieve his dreams and live a meaningful and purposeful life.

"This is NOT solely an Administrative role, you must be flexible with time and energy and have many skills across life and be a tuned to learn and understand what we do, how we do it and supervise the teams well.

With ongoing support from a multidisciplinary team, and Management Team, the Operations Team Supervisor will play a key role in fostering the client’s independence, well-being, and the Teams entrepreneurial success.

Key Responsibilities

Client Support and Care

• Ensure all care services align with our client’s individual needs, preferences, and his NDIS plan and goals.
• Ensuring all community access is done in a safe and meaningful way for participation and community inclusion.

Micro-business Development

• Support the client and his staff to grow a micro-business, with skills to attract new customers and encourage networking in the community.

Leadership and Team Management

• Supervise and mentor a small team of disability support workers. Day and Night shifts
• Work with staff on any dispute resolution
• Foster co-operative, professional staff relationships, embrace good culture and diversity and build on a collaborative work environment
• Ensuring policies and procedures are followed on shift
• Ensuring all OH&S requirements are being meet on shift
• Organize workshops and or in servicing as needed
• Organize and manage Team Meetings
• Collaborate with the multidisciplinary team, including business mentors, to provide guidance and resources.
• Attend management meetings with external stakeholders
• Maintain our client management system records

Administration and Compliance

• Develop staff roster and ensure adequate coverage for client needs. 24/7.
• Time sheet management for staff
• Provide Human Relations support for all staff, maintain HR records
• Assist in recruitment, training, and oversight of employee’s development
• Maintain accurate records of care and business activities.
• Organize annual personal reviews with every member of staff
• Ensure compliance with NDIS guidelines, you must have a good working knowledge of the NDIS and how it operates, understand their policies and legislation
• Maintain organizational policies and procedures.
• Maintain our client management system recording

Collaboration and Communication

• Act as the primary liaison between the client, their family, and external stakeholders.
• Work closely with the multidisciplinary team to ensure holistic and integrated support.

Selection Criteria

Essential Criteria

• Relevant qualifications in Disability Support, Community Services, Business Management, or a related field.
• Experience in operational management, disability support, Human Resources,
• Experience required in NDIS compliance and regulations
• Prior experience working with clients - Autism, ADHD, Intellectual disability
• Strong understanding of person-centered care
• Demonstrated ability to balance administrative tasks with hands-on service delivery.
• Excellent organizational, problem-solving, and communication skills.
• Availability for flexible scheduling, including day and evening shifts (for training purposes)
• A valid driver’s license and reliable transportation to work.
• Current NDIS Worker Screening Clearance
• Current Police Check
• First Aide Certificate, CPR certificate, or willingness to obtain.

Desirable Criteria

• Experience in community, developing relationships with external interest a must.
• Ability to develop networking in the community.
• Experience in social enterprise/micro-business development an advantage although not a necessity
• Proven experience working within a behavior support framework, understanding of behavior support plans and implementation
• Previous experience working with multidisciplinary teams.
• Use of client management recording systems.

Key Performance Indicators (KPIs)

• Quality and consistency of client care from staff
• Successful progress of the client’s micro-business.
• Successful progress of the client's community access participation.
• Staff satisfaction and performance, and performance development.
• Timely and accurate completion of administrative tasks.
• Compliance with all relevant NDIS regulations and standards.
• Compliance with all relevant company policies and procedures.

Hours of operation:

Employment Type: Contract – 12 months - Part-Time - on going after 12 months
Hours: 30 hours per week consisting of (flexible arrangement)

2 days Administration, in house = 16 hours per week working with the Director for implementation of role

1 day with day per week working in the operation with the Team Leader = 8 Hours per week - to observe and learn how the operation runs.

Hours: Evening Shift – 1 shift per week

Evening shift start 5pm to 11am – 6 hours to observe and learn how the operation runs.

Work-Life Balance: No weekend work required.

Total: 30 hours per week

Why Join Us?

• Opportunity to combine direct care delivery with an entrepreneurial flare, creativity and spark.
• Enjoy a young and vibrant team ready for new challenges and eager for one to one supervisor support
• Collaboration with a multidisciplinary team for holistic client support.
• Flexible and rewarding role with meaningful impact.
• Competitive salary tailored to part-time arrangements.

This position description reflects the role’s current requirements and responsibilities. Duties may evolve based on the client’s needs and organizational goals. The role is part-time, offering flexibility to suit both the organization and the successful candidate.

Applications:

Send resume to: [email protected]

Closing date: 21st March 2025

Job Type: Part-time via contract