Are you looking for a role in an organisation driven by helping people in your local community, where you can use your proven skills in management, administration, reception and leadership?

As an established family-owned physiotherapy & health business, we have a strong reputation for providing exceptional services to our local community. We are seeking a motivated person with proven experience to lead our administration team and manage the daily operations of our clinic.

If you’ve got a natural ability for fast paced work, managing multiple tasks at a time, strong communication skills and proven experience with creating and improving systems/processes, this might be the perfect role for you!

About you:

• With your proven experience in managing and leading people, you are now seeking a new opportunity to help a family owned business continue to improve and grow. Your passion for your work supports your strong sense of responsibility and ownership over how you can impact the success of businesses you work in and these positive impacts give you genuine satisfaction.
  
• You are task focussed, with proven time management skills that allow you to prioritise, react to changing needs, multi-task and work efficiently to achieve desired outcomes.
  
• You are a solutions-oriented person with a natural aptitude for identifying and solving problems. This is demonstrated through your experiences in developing systems that drive processes that allow business operations to run smoothly, efficiently and deliver high quality outcomes.
  
• Your growth mindset means you embrace change, take feedback as an opportunity for improvement and have the ability to lead others through the process of change.
  
• Alongside these task oriented traits, you have strong interpersonal skills- enjoying the daily interaction with your team and clients alike. This helps you to deliver exceptional customer service and along with your proven leadership skills supports your ability to effectively train, lead and support a team in implementing procedures and staying accountable.

If this is ticking all the boxes and sounds like you, we'd love to hear from you.

About the role:

• We are seeking a reliable, passionate and experienced Administration Manager / Senior Receptionist who thrives on a fast paced, multifaceted workload.
  
• Our ideal candidate will have excellent time management skills, ability to multi-task and prioritise and be able to reliably assist in completing many tasks critical to the functioning of our clinic.
  
• The vision for our clinic is to be “the premier health provider for our Barossa community”. In this role you will help us deliver on this in many ways. Firstly in delivering high standards yourself as well as ensuring our operating processes support this and through your leadership and management of our team. You will be accountable for the functions and performance of our administrative team, as well as the non-clinical aspects of our therapists roles.
  
• In this role you will be an integrator between the owner and the clinic - running the daily operations and implementing the processes that underpin the vision and new ideas for the clinic. This includes implementing new processes, as well as identifying areas for improvement and having accountability for impacting those identified by the owner.

Core responsibilities are varied and include:

• Reception - The role includes some time on the front desk in customer service and reception duties
  
  
• Direct support to the owner - perform administrative tasks and provide support that allows the owner to perform the big picture responsibilities of that role. Implementing/managing new ideas or identified priorities for the clinic. Ongoing clear and constructive communication and reporting.
  
  
• Daily Operations Management​ - keep day-to-day clinic operations running efficiently. Identify problems or areas for improvement. Analyse, streamline and simplify processes. Manage accounts receivable. Coordinate admin team rosters. Ensure compliance with regulations. Manage day-day needs within the clinic. Pay bills relating to general clinic functions. Stock control.
  
• People Management​ - provide guidance, training and support to our admin team. Oversee non-clinical tasks of our clinical team. Contribute to a positive culture. Maintain accountability within our team.
  
  
• Integrator / Project Management - Complete tasks / projects / training that allow the clinic to overcome identified issues, progress toward our goals and maintain compliance. Manage timely and successful integration of projects into practice.
  
  
• HR - coordinate HR documents, oversee team compliance in implementation of clinic policies and procedures. Coordinate leave management. Assist in updating policies and procedures. Onboarding & induction of new team members.
  

Proven strong time-management in a multi-tasking environment is essential to succeed in this role. Candidates must have a professional demeanour, understanding of high-level customer service, excellent attention to detail and problem-solving skills. A growth mindset with desire for continual improvement and to support business growth are also required.

We have high expectations for this role - a fact that will excite the right candidate as they are motivated by the value they will provide within these duties.

This position is full-time but we will consider a role of 34hrs or more for the right candidate
The role is proposed to commence as soon as possible
Applicants must have flexibility within the hours they are available to work to help also provide cover for our admin team through our hours of operation.

About us:

We are an established family-owned business with the purpose to help as many people as we can, as much as we can.

Our strong reputation in the local community for providing exceptional service is testament to our living of our vision to be the premier health provider for our Barossa community, further demonstrated by us having directly helped over 1600 people in the past year. The ripple effect of this number is far greater and something that continues to drive us as a team.

Opened in 2015, the clinic has grown quickly based primarily on the power of word of mouth - both from the people we have helped and by other health professionals who see the significant benefits we offer. We now have a team of 6 physiotherapists and 4 administration team members who all work closely together as part of a genuine, collaborative team.

Our team shares the cultural values to “Earn Trust, Exceed Expectations, Show How Much You Care”. These guide us on a daily basis to be the best we can for our community and each other as a team.

How to Apply:

Applications close at 1pm on Sat 15th March 2025.
We will be considering applications immediately so we encourage you to apply at your earliest ability

Applications must include:
Only applications that fulfil all instructions will be considered

• Why the traits described in the "About You" of this advertisement describe you including specific examples of how you have demonstrated this.
• Why this role interests you
• any limitations / considerations in respect to your hours of availability to work.
  

• DiSC profile from https://www.123test.com/disc-personality-test/

• cover letter specifically including:
• current resume including names of three professional referees
  (please include most recent and relevant roles)
  
• Attach the results of this free profile:

Requirements

Due to various legislative requirements we must adhere to, to fulfil this role will be required have/obtain (and maintain) the following at a minimum:

• Police Clearance (current year)
• Working With Children Check
• NDIS Worker Screening