Join a Growing, Dynamic Healthcare Practice!

Are you passionate about supporting a dedicated team in delivering exceptional care for individuals with hypermobility conditions? Do you excel at motivating people and keeping operations running seamlessly?

Job Description: Administration Manager

Key Stakeholders: Clients, 3rd Party Payers, Team, Owner

Salary: - Level 7-9 Permanent Full Time Support Services Employee
- Above award rates possible for exceptional candidates

Award: Health Professionals & Support Services Award.

Hours: 38hrs/Week.

Planned Start Date: March 2025

Probationary Period: 6 Months

Not Just Bendy Hypermobility Services is seeking a full time superstar administration manager to join our amazing team. As a key member of our leadership group, you will be the glue that keeps our operations running smoothly, overseeing administration and reception, ensuring efficiency, compliance, and supporting our team in providing exceptional, patient-centred care.

Our ideal candidate will love working as part of a team and bring a positive proactive and adaptable vibe to our growing and evolving practice. You will help implement change and be confident in handling challenges. You will have the leadership skills to manage and uplift a small team while also being open to guidance and collaboration with the Senior Management Team.

About the Role

As Administration Manager, you will demonstrate dedication to the role, accountability, and initiative for ensuring the smooth operation of the practice.

This an onsite role with some flexibility in roster required to accommodate the needs of the practice.

As Administration Manager, you will:

• Oversee all administrative and operational aspects of the practice, including patient experience, staff scheduling and financial reporting
• Manage and support the reception team, providing leadership, training, and performance management
• Resolve patient concerns and feedback
• Assist Owner and Management Team as needed
• Work closely with the Business Manager and Clinical Team Lead to ensure policies are implemented and operations streamlined
• Contribute to continuous improvement by identifying opportunities to enhance administrative processes and patient experience
• Contribute to procedural updates as part of continuous business improvements
• Ensure compliance with healthcare regulations and industry standards
• Liaise with healthcare providers, insurance companies, and external stakeholders to facilitate seamless patient care and reimbursement
• Oversee financial systems, including Xero, for payroll processing, accounts payable/receivable, and travel/holiday approvals.
• Organise team social events and assist with other marketing and event preparation activities

Essential Qualities and Experience

• 2 years minimum experience in healthcare practice management or a similar role
• Prior experience with allied health/medical operations, billing, and patient management systems
• A passion for supporting the needs of diverse clients
• Exceptional interpersonal and communication skills—you will be liaising with patients, clinicians, and key stakeholders
• The ability to problem-solve, multitask, and manage competing priorities
• High attention to detail, accuracy and efficiency
• Commitment to the role – both in requirements and hours
• Experience with Xero (financial and payroll management), Nookal (appointment scheduling system), HiCAPS (payments), and Click up (online task management system) or similar systems desirable
• Experience with NDIS essential
• Skills with Microsoft Office essential

About You

• You have a proactive mindset and are invested in improving practice operations and contributing to a supportive team culture
• You are confident in handling difficult conversations professionally while maintaining a positive and encouraging approach
• You are open to constructive feedback, can work independently, yet are willing to follow directions
• A sense of integrity and trustworthiness
• You’re adaptable and willing to learn in an environment that is continually improving and growing

Benefits:

• 11.5% superannuation contributions (increasing as per government regulations)
• Opportunity for professional growth and role development within the business
• Be part of an amazing team and make a difference in people's lives

Friendly and professional workplace with a supportive management team – get ready to laugh as we like to keep an energized environment

Work in a new and modern, purpose-built physiotherapy clinic designed specifically for hypermobility care, featuring large private rooms and a low-allergen environment

Large modern reception desk with plenty of room as well as lockers and bright and welcoming staff room (with coffee pod, teas, sweet biscuits and pretzels)

About Us

Not Just Bendy Hypermobility Services (NJB) was created to meet a real need in the community for specialized high-quality support for Hypermobility Spectrum Disorder and Ehlers-Danlos Syndromes. Winner of the coveted Allied Health Awards “Best Adult Team” and our leader Sharon Hennessey also winner of “Physiotherapist of the Year”. Our industry-leading clinic specializes in educating, empowering, and rehabilitating our clients. Located in Eight Mile Plains since June 2022.

We are a passionate team dedicated to educating, empowering, and rehabilitating our clients. If you want to be part of a dynamic and growing practice that truly makes a difference, we’d love for you to join us.

Why Join NJB?

• Be part of a growing, innovative healthcare practice where your role makes a real impact.
• Work in a supportive and collaborative environment with a team that values excellence and patient care.

If you are a team player, a proactive leader, and someone who is enthusiastic about driving efficiency in a growing healthcare practice, we’d love to hear from you!

Application Process
Ready to bring your passion for patient care to a welcoming, supportive team? Submit your cover letter and CV today. Applications that do not include a cover letter specifically addressing the job requirements will not be considered.

Position will be filled as soon as we find the successful applicant so don't delay your application.