About us

Better Life Care Services is an Allied Health Clinic and a Registered NDIS Provider that provides a wide range of services to the Community and NDIS Participants. We are currently seeking to employ a fresh or experienced Office Manager / Allied Health Receptionist / Office Admin / Administration Assistant / Support Coordinator on a Permanent full-time basis with competitive salaries on offer based on experience. You will be working along with our team and interacting with Clients as well as Clinicians.

Qualifications & experience

• Relevant certificate or working towards or intention to commence a degree, diploma or certificate in a relevant area such as administration or practice management;
• Experience working within NDIS admin role;
• Good understanding of the rights of people with a disability;
• Excellent phone communications and interpersonal skills;
• Excellent written communication skills;
• Proficient with MS Office applications including Word, Excel, Powerpoint and outlook;
• Willing and able to learn new computer applications efficiently
• Preferable experience of working in a similar role, particularly roles involving customer service in NDIS space;
• Current driver's licence and own car;
• Current Working with Children Check;
• Current Police Check;
• NDISWC.

The role

You will be providing support to the team members as well as coordinating
services for Clients and rosters for staff.

Tasks & responsibilities

• Ensuring Workplace Health and Safety guidelines are adhered to;
• Engaging with Staff, Clients, their supports and 3rd party organisations in a professional manner;
• Undertaking work in line with the company policies, procedures, and values;
• Meeting with and engaging new clients to expand the business platform;
• Uses computer to enter data related to clients and staff and use different office programs and outlook for emails;
• Organising appointments with Clients and Staff;
• Filling Clients related forms and updating their details on the clients management software;
• Handling customer service calls and concerns in an efficient and professional manner;
• Maintaining a tidy, hygienic and hospitable practice environment;
• Ensuring critical paperwork is completed by clients and their carers;
• Liaison with other services / agencies / clinicians on behalf of the clinical team;
• Supporting the clinical team by ensuring files are available when needed and stored appropriately at other times;
• Paper and electronic file management;
• Stocktake of office supplies;
• Using billing systems to submit invoices;
• Performing all office management / organisation / administration duties.

Benefits

• Full time based on the successful candidate;
• Competitive salary;
• Career advancement opportunities;
• Friendly and supporting work environment;
• Extensive resources to ensure effective performance;