** $34 - $36 per hour + super **
** Temp Role, with the potential for permanency **
** Must be available for 24th March start **
** Fully office based position **

WOW Recruitment is looking for a Customer Service & Sales Representative to join a leading heating and gas organisation in Sydney’s Inner West!

Step into a dynamic, phone-based customer service role with a sales component, where you'll manage service bookings, follow up on customer inquiries, and drive business growth.

What you’ll be doing:

• Convert inbound and outbound inquiries into booked service appointments.
• Manage service bookings, confirm appointments, and send reminders.
• Conduct follow-ups with customers after completed jobs and 12-month warranty check-ins to ensure satisfaction.
• Proactively follow up on pending and outstanding jobs to encourage conversions.
• Oversee and manage the service bookings team, ensuring efficient workflow and task delegation.
• Support and mentor junior team members, providing guidance and troubleshooting complex customer inquiries.
• Maintain accurate customer records and effectively use CRM systems.
• Work towards KPIs, helping to drive sales and business success.

What you’ll bring:

• 2+ years of experience in a senior customer service or sales-oriented role.
• Experience in the trades or service-based industry is highly desirable.
• Sales-driven mindset with a hunger for success.
• Commitment to exceptional customer service.
• Target-oriented attitude – enjoys hitting KPIs and contributing to business growth.
• Strong communication and interpersonal skills.
• Self-motivated team player with excellent time management skills.

Perks & Benefits:

• Supportive and growing team with career development opportunities.
• Easily accessible location with public transport and all-day parking nearby.
• Potential for a permanent role for the right candidate.
• Flexible work environment!

If you are interested in finding out more, APPLY NOW or email your CV to [email protected] and Shona will be in touch!

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