
Customer Service & Sales Officer
WOW Recruitment
Posted 6 days ago
** $34 - $36 per hour + super **
** Temp Role, with the potential for permanency **
** Must be available for 24th March start **
** Fully office based position **
WOW Recruitment is looking for a Customer Service & Sales Representative to join a leading heating and gas organisation in Sydney’s Inner West!
Step into a dynamic, phone-based customer service role with a sales component, where you'll manage service bookings, follow up on customer inquiries, and drive business growth.
What you’ll be doing:
- Convert inbound and outbound inquiries into booked service appointments.
- Manage service bookings, confirm appointments, and send reminders.
- Conduct follow-ups with customers after completed jobs and 12-month warranty check-ins to ensure satisfaction.
- Proactively follow up on pending and outstanding jobs to encourage conversions.
- Oversee and manage the service bookings team, ensuring efficient workflow and task delegation.
- Support and mentor junior team members, providing guidance and troubleshooting complex customer inquiries.
- Maintain accurate customer records and effectively use CRM systems.
- Work towards KPIs, helping to drive sales and business success.
What you’ll bring:
- 2+ years of experience in a senior customer service or sales-oriented role.
- Experience in the trades or service-based industry is highly desirable.
- Sales-driven mindset with a hunger for success.
- Commitment to exceptional customer service.
- Target-oriented attitude – enjoys hitting KPIs and contributing to business growth.
- Strong communication and interpersonal skills.
- Self-motivated team player with excellent time management skills.
Perks & Benefits:
- Supportive and growing team with career development opportunities.
- Easily accessible location with public transport and all-day parking nearby.
- Potential for a permanent role for the right candidate.
- Flexible work environment!
If you are interested in finding out more, APPLY NOW or email your CV to [email protected] and Shona will be in touch!
#SCR-shona-hastings
About WOW Recruitment
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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