Join Our Team! Customer Service Officer Wanted

Are you a customer-focused, detail-oriented professional looking for a dynamic role?
If you’re passionate about delivering exceptional service and ensuring a smooth experience for customers, we have the perfect opportunity for you! Our fast-paced team is seeking an energetic Customer Service Officer to be a key player in providing outstanding service from order placement to delivery.

Why This Role is Important
As a Customer Service Officer, you will be the main point of contact between our customers and our operations team. You’ll ensure that customer orders are processed accurately and efficiently, while maintaining a high level of service throughout the entire process.

Key Responsibilities

• Accurately process customer orders for local and distributor clients in a timely manner using our ERP system (Microsoft Dynamics).
• Handle purchase orders for Woolworths and Coles related to the ESCD Brand.
• Work closely with the Cold Room pick/pack team and Production Leads to ensure orders are processed and shipped on time.
• Serve as the main point of contact for customers, assisting with inquiries, order tracking, and resolving any issues such as out-of-stock items or late deliveries.
• Book freight deliveries and manage logistics to ensure deliveries meet customer expectations.
• Process customer invoices, manage out-of-stock situations, and generate credits as necessary.

What We’re Looking For

• Strong customer service skills and the ability to engage with customers over the phone
• Experience with ERP systems (Business Central is a plus)
• Excellent communication skills and attention to detail
• Ability to manage multiple tasks simultaneously and meet deadlines
• Proficient in Microsoft Office and familiar with order processing systems
• Problem-solving ability and a proactive attitude toward resolving customer issues

Why Work With Us?

• This is a dynamic role that keeps you on your toes and offers variety every day.
• Be part of a supportive team that values communication and cooperation to achieve excellent customer satisfaction.
• Gain valuable experience in customer service and operations, with room for growth within the company.

How to Apply:

To get yourself in front of this amazing opportunity to set you on the path of a position that will grow your career apply now or call Steph Harris on 0422 275 515 with any specific questions on

At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, I'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
#Choose Fuse