About the organisation:

Are you a compassionate and customer-focused professional looking for an opportunity to support individuals navigating health and aged care services? We are seeking an Inbound Sales & Customer Service Consultant for a temporary contract with an immediate start to assist customers in accessing and transitioning into the care services they need.

About the Role:

As a Inbound Sales & Customer Service Consultant, you will play a vital role in supporting new and existing customers through personalized health and aged care guidance. You will manage inbound inquiries, nurture leads and ensure a seamless onboarding experience. Working within a highly collaborative team, you will use digital tools and structured interaction guides to provide an exceptional customer experience.

Duties:

• Customer Engagement: Respond to customer inquiries, build rapport and provide tailored guidance on available care services.
• Lead Management: Nurture prospective customers, manage referrals, and drive conversion rates.
  Onboarding Support: Assist with service agreements, initial assessments, and transition planning.
• Collaboration: Work closely with internal teams, including scheduling and care partners, to ensure smooth service delivery.
• Compliance & Governance: Adhere to industry regulations, maintain accurate records, and uphold workplace health and safety standards.

Skills & Experience:

• Strong background in aged care, community services, or healthcare customer support.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Strong background in Sales or Contact Centre - Interfacing or Retail background experience
• Ability to manage multiple inquiries while maintaining a high level of attention to detail.
• Experience working with digital CRM is highly desirable.
• Certificate III or above in community care, aged care, or administration (desirable but not essential).

Benefits:

• Immediate start – fast-tracked recruitment process.
• Supportive team environment with hybrid work flexibility.
• Make a direct impact in the lives of individuals seeking care and support.
• Competitive hourly rate & training provided.
• Rotating fortnightly rostered hours - Week - 1 8:00 AM - 4:00 PM & Week 2 - 9:00 AM-5:00 PM

If you are available immediately and have a passion for supporting individuals in their healthcare journey, we would love to hear from you!

Join a Leading Organization & Make a Difference!

How to apply

Click APPLY or contact Jenny Hiep at [email protected] and submit your resume and a brief cover letter highlighting your suitability for the role.

Please note: Only successfully shortlisted candidates will be contacted.

**Please add your suburb of residence on your resume**

**Due to lack of public transport Candidates must have a car**