UC Support Technician

What is on offer?

• Permanent full time position with competitive salary package
• Excellent client engagement role & opportunities to upskill
• Energetic and positive work culture – where people enjoy their job, have a laugh, and work together

About the Company

Our client is a leading Sydney-based IT MSP (Managed Service Provider) providing outsourced IT services to many small, medium, and large businesses in Sydney and across the country. A team that supports approximately 4000 end users in varying industries and are growing by the week! Their core purpose is to be “Trusted to make a difference beyond the technology” by having end to end capability in house.

Being aligned to their values is as important as your skills and experience. If these values resonate, then let’s chat!

We Care – Care about our customers and our people

Make a Difference – Do the right thing, nothing is too hard, perseverance, problem solvers

Hunger to Learn – Innovate, adapt, learn, improve

One Team – We put our hand to assist, we are one team

We are seeking an experienced UC Support Technician to join our client’s CBD Sydney based team.

The Role

This role offers hands-on experience in supporting, maintaining, and enhancing Unified Communications (UC) systems, including Cloud solutions like 3CX, Vodia and Teams as well as basic knowledge with legacy platforms (NEC and Avaya).

Responsibilities:

• Provide Level 1-2 support for Unified Communications like 3CX, Vodia and MS Teams systems or similar systems, including troubleshooting, maintaining, and improving UC environments
• Act as the escalation point for internal and external technical issues related to 3CX, Vodia and MS Teams
• Assist in deploying new hosted and UC solutions for customers, ensuring systems meet company and industry standards
• Monitor and maintain compliance and security across all UC systems, ensuring regular updates, patches, and backups
• Work closely with the IT Service Desk team, providing training, documentation and assisting other team members
• Attend on-site visits as required to Install, relocate, train end users, and program telephone systems and peripherals
• Maintain strong customer satisfaction (CSAT) and ticket resolution metrics by ensuring timely and high-quality service delivery

Skills/Experience/Qualifications Required

• Telecom / MSP experience is preferred
• 1-3 years of relevant experience
• UC & Network training and certification are a great advantage
• Knowledge with legacy telephony systems such as NEC and Avaya, with the ability to provide support when needed
• Ability to identify opportunities to upgrade customers' current legacy systems to cloud solutions
• Proven ability to build and maintain positive relationships
• Competencies in leadership, presenting, prospecting, and qualifying opportunities, as well as engaging in both high- and low-level conversations with key stakeholders
• Ability to demonstrate initiative and self-motivation

If this sounds like you, APPLY NOW or contact Mikee from NextGen HR 0391190703!