Permanent, full time (38 hours per week)

Role Overview

The IT Support Technician will provide first and second level support to staff and students for a broad range of technologies. Hands on and client focused, with a goal to promote critical thinking with information technology. The IT Support Technician is expected to be enthusiastic, able to work independently and possess excellent communication and problem-solving skills.

Frontline IT Support

• Monitor and respond quickly ·and effectively to requests received through the IT helpdesk, serve as the first point of contact to provide courteous, efficient and effective technical support, training and advice to all Staff and Students throughout the school.
• Assist Staff and Students in IT help including, but not limited to: logging in, printing, accessing network resources, setting up IT equipment in classes and for presentations and basic troubleshooting in a proactive and timely manner.
• Assist teaching staff in the incorporation of Information Technology into their teaching programs.

IT Equipment and Services Maintenance

• Make sure that school's IT & AV equipment (including but not limited to radios, desktop and laptops) are well maintained and ready to be deployed as required.
• Perform software installations, updates, hardware repairs, upgrades, testing and any other computer, server or network-related tasks as requested by IT Manager.
• Document internal procedures.
• Ensure that Staff and Students follow School's IT policy and procedures.
• Perform basic repairs to IT equipment where required.

Frontline Support for School and Learning Systems and Services

• provide front-end support of Synergetic and Schoolbox in relation to students and assessments.
• keep up to date with skills and knowledge relevant to Schoolbox and Timetabling.
• keep class rolls up to date.
• assist answering enquiries in relation to teachers' timetables, loadings, relief etc.
• design roll class and timetable layouts as required.
• perform the mid-year and end-of-year roll-over of classes in the system.
• maintain assessment areas in teachers' reports.
• assist teachers' report writing.
• maintain staff and students' access to the Schoolbox.
• address Teachers' enquiries and problems with the system.
• maintain Concord lnfiniti's user access and provide system assistance to library management.
• maintain the Parent-Teacher-Online system and prepare for parent-teacher interviews.

Administrative Duties

• Attending and participating in school open days and school tours if needed.
• Undertake any other reasonable IT duties as requested by the Principal and the IT Manager from time to time.
• Work closely with the IT Manager with a range of projects.
• Plan and execute strategies to make sure all Staff and Student computers and other end user devices are working reliably.
• Manage and monitor school IT environment in liaison with the IT Manager, provide advice to the School's Budget to achieve curriculum and pedagogical outcomes.
• Report to IT Manager on all IT-related issues including summarising tasks undertaken and progress on outstanding items.

Key Competencies/ Skills & Qualities

• Experienced in using Windows, Android, Chrome OS, iOS, macOS operating systems and Microsoft Office Software Suites.
• Knowledge of Microsoft PowerShell / batch scripting.
• Knowledge of SQL and MS queries
• Excellent communication skills including verbal, written and interpersonal.
• Excellent ability to analyse, assess, diagnose and problem solve IT matters within a short timeframe.
• Strong prioritisation and time management skills
• Ability to work in an open team environment and with other internal stakeholders in a collaborative and supportive way.

Legal Requirements

• Current Working with Vulnerable People (WWVP) registration (or be eligible to obtain)
• Have full, unrestricted rights to work in Australia.

There is a 6-month probation period.

To Apply

Please submit your application by clicking on ‘Quick Apply’ and include the following:

1. Your updated resume, including contact details of two referees (at least one of which must be a professional reference, preferably your current / most recent supervisor).
2. A statement addressing the applicant requirements outlined above (max. 2 pages).

Closing Date

The last day to submit an application is Thursday, 10 April 2025 however, the position will be closed sooner if a suitable applicant is found.

Email address for enquiries: [email protected]

ABOUT OUR SCHOOL

Orana Steiner School is a vibrant, growing co-educational Early Childhood to Year 12 school of around 550 students. Set within a natural landscape and on a magnificent 16-hectare property in Weston, an inner south suburb of Canberra, Orana seeks to provide a high-quality education for its students, based on the Steiner Education tradition. In its 40-year history, Orana Steiner School has developed an enviable reputation for its standards and achievements, and its warm, caring culture. Orana proudly employs applicants from a diverse range of backgrounds.

In Primary School, we value individual difference. We believe in self-responsibility and in the values needed to become connected and contributing citizens. We seek to support our students to be capable of personal endeavour and community involvement. The education we provide develops creative and imaginative thinking and aims to instill in our students a love of learning, a sense of wonder, an appreciation of beauty and a connection to the world.

The High School teaching program assists students in taking increasing responsibility for their own learning and to develop their own ideals, values and sense of purpose for adult life. The High School encourages students to become independent thinkers; use their own observations, research, and draw conclusions and judgements; form relationships with specialist teachers; address questions and problems in specialist subjects, and to develop a wide range of expertise as well as an active, articulate and well-rounded thinking capacity.

The Senior College curriculum is comprehensive and carefully designed to balance a Steiner approach with the contemporary requirements stipulated by the ACT Board of Senior Secondary Studies. This broad, integrated approach to the Senior College curriculum emphasises the development of well-rounded students through equal exposure to Arts and Sciences, together with a range of electives. Orana’s tradition of extensive pastoral care for its students continues into the Senior College.

Orana Steiner School is committed to the safety and wellbeing of its students in accordance with the National Principles for Child Safe Organisations and child safety legislation. The successful candidates must hold (or be eligible to obtain and maintain) a Working with Vulnerable People (WwVP) registration and undergo a National Police Check.

Please visit our website to find out more: https://oranaschool.com